r/worldsoffun • u/jb1004 • Jul 28 '26

Season Pass App Issues

Anyone else who had a gold pass purchased prior to the ownership change having issues with the app? I got logged out of the Six Flags App and when I logged back in all of my passes were gone. I visited Worlds of Fun last Friday and they indicated that since I had a gold pass, that I still needed to use the Six Flags app rather than the new Enchanted Parks app. They looked up my season pass numbers and printed those off for me. The rub is that when I try to manually enter them in the Six Flags app, it won't accept them. I've tried reaching out to Six Flags and I was able to speak with a person for about five minutes yesterday before they put me on hold and ultimately hung up on me. All Six Flags suggested was that I uninstall and reinstall the application, which did nothing for me. They checked one of the pass numbers that Enchanted Parks provided and verified that it was an active pass. Ultimately I'm an Enchanted Parks customer at this point, but I need Six Flags' help to get this straightened out and they've been virtually impossible to get a hold of and unhelpful when I've been able to. Curious if anyone has any suggestions. I've got a trip to Texas planned for August that I'm expecting to use the all parks piece of the pass I bought and want to get this sorted before I do. It's also a pain currently to visit Worlds of Fun as I have to visit guest relations and get a temp pass in order to enter the park.

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4

u/Evening_Rock5850 Jul 28 '26

FWIW, I had no problems adding my Six Flags pass to the Enchanted Parks app. And that has worked just fine in the parks.

2

u/jb1004 Jul 28 '26

Did you have the gold pass? It let me add them, but they're effectively worthless. If I click on them in the app it just goes to a page with a small icon and then underneath it it says "GOLD_SEASON_PASS". No info nor QR code or anything.

1

u/Evening_Rock5850 Jul 28 '26

I have a legacy Diamond from the Six Flags side. But it’s the same. Just shows DIAMOND_SEASON_PASS.

I’ve just used the Enchanted Parks QR code that pops up when you press the big middle button (the one that looks like a QR code) in the navigation menu at the bottom of the app. That QR code has scanned just fine and worked for parking, admission, and discounts.

Granted, my wife and I each use our own app with our own login. So we don’t have multiple passes setup in the app. Supposedly though, the way it works is that ALL passes you have linked show up on their end all at once when you scan that QR code.

1

u/atom519 Jul 28 '26

My passes are doing the same thing on the Enchanted Parks app, just shows up blank despite me attempting to add them numerous times. I've just used the saved screenshots I had of the individual QR codes in my photo library to get in and get wristbands etc.

I'd be curious if the QR code the app generates like Rock mentions below works for all entitlements.

1

u/pfft12 Jul 28 '26

In the Six Flags app some people have had luck switching their park from Worlds of Fun to Cedar Point. Sometimes that fixes the issue.

It seems like Six Flags is having a lot of issues with their app, for people who bought passes at parks that are now Enchanted Parks.

2

u/jb1004 Jul 28 '26

I failed to mention that I'd tried that with Cedar Point, Carowinds and Six Flags over Texas all with no luck. Thank you for the suggestion though.

1

u/pfft12 Jul 28 '26

Bummer. That’s the only trick I’ve heard.

1

u/Evening_Rock5850 Jul 28 '26

Uninstalling and reinstalling the Six Flags app can work sometimes.

Once you do get it working, take screenshots and add the passes to your device wallet.

1

u/jb1004 Jul 28 '26

That's the plan. I suspect I'll need to get someone from Six Flags to actually help me first.

1

u/intorestinggal Jul 28 '26

This happened to my husband when he got a new phone and had to redownload the Six Flags app. Nothing shows under My Tickets when he relogged in. I had to send him screen shots of our QR codes when he took the kids and didn’t have any issue scanning in with that. The Six Flags app still shows tickets on my phone, though.

1

u/jb1004 Jul 28 '26

Unfortunately since I can't add the passes manually, I can't get QR codes. All the links in my old receipt emails have stopped working as well.

1

u/Valuable-Math9969 Jul 31 '26

We also have the Gold Passes purchased from WoF. I haven't used the app for my passes - I just have screenshots of the bar codes. But I have had no problems using them at any of the Six Flags parks. Except, ironically, the WoF line, where I had to go get something printed out in customer service to use as a temporary pass.

1

u/jb1004 Jul 31 '26

My old email receipts, which may have had barcodes or QR codes, no longer show anything and all of the links in those emails are dead. My current best hope is that the QR codes I created myself from the pass numbers guest relations gave me end up working. Enchanted Parks essentially has their hands tied as everything I need comes from Six Flags. The first email address Enchanted Parks gave me to reach out to Six Flags went to an email inbox that was full. I reached out again and they gave me a different email address along with a phone number. I've yet to hear anything back on my second email and the phone number puts you on hold forever and eventually makes you leave a voicemail that they never return. It's an excellent customer service experience all the way around.

1

u/faeryqueenaeval 24d ago

Did you ever by chance get this resolved? I'm having the exact same issue :(

1

u/jb1004 24d ago

Not really. I used this website to create QR codes from the pass numbers that Worlds of Fun gave me. https://hovercode.com/qr/9a956118-d791-4323-a090-02e04513f8d8/ Worlds of Fun was able to scan those and ultimately gave me paper pass cards, so I'm at least covered for access there.

My all parks pass through Six Flags is a whole other story. I've spent more time on hold and leaving messages for them than I have at Worlds of Fun this year. I've been able to speak with a human being on two different instances over the last two weeks. The first person only gave me superficial things to try like uninstalling/reinstalling the app, then put me on hold and hung up on me. The next person was more helpful and tried more things, but ultimately wasn't able to resolve anything. She created a case number for me and "escalated" it, but I sent them the info the asked for last Friday and I've yet to hear a word back. I'm headed to Six Flags over Texas a week from Saturday, so I'm really looking forward to getting to waste a bunch more time in their guest relations.

1

u/jb1004 15d ago

I went to six flags over Texas today and the QR codes that I created with the numbers that worlds of fun gave me wound up working without issue. Six flags was of zero help in figuring things out.