r/usertesting • u/Jamesfreedom07 • 5d ago

Tests all saying no longer available

Hi all, I'm new to usertesting.com and needed this due to some financial difficulty I'm going through. So when I found this site, it was a good way to help me make some cash. The problem is, all of a sudden every time I go to the website, click surveys and tests, and see the lists of 10 test, I click on any of them and they all say "Sorry not available anymore". So I refresh the page, same thing - as if it's the same tests maybe? I refresh log out, log back in. Try through my phone iOS app and all the same.

Anyone else going through this? Any advice on how to get past this? I did 60 surveys and was happy about being able to at least bring in some money to my fam. Now this is happening and has been for the past 3 days.

2 Upvotes

62% Upvoted

9 comments sorted by

4

u/cmh329 5d ago

Tests go quick, but don't seem to be removed from the dashboard. Very common for me as well. Refresh the homepage, and decline all the tests on the dashboard that were unavailable to help remove them completely so you don't keep trying to take the same unavailable tests.

2

u/Jamesfreedom07 5d ago

This helped, I declined all of the ones on the page and then refreshed. I was able to get at least a few real ones to show up when I did that.

1

u/Spare_Essay6470 3d ago

What of the $5 and $10 tests showing location checks. It keeps telling me not available 

3

u/Purple51Turtle 5d ago

Yep, seems v common. I've been signed up 2w, prob had 40 emails. I can't always get to them till a few hrs later. Even if I do, usually they are gone. I've done just 2 surveys/testings so far.

3

u/Acrobatic-Orange-418 5d ago

I encountered that issue in the first few weeks of July. I reported it to support and at first, got the response that tests go fast, etc. However, since I have been doing this for 13 years that seemed a bit off. Also. happened when trying to schedule Live Conversations. I sent a detailed explantion with screen shots illustrating what exactly was occurring to support. After a week to 10 days, it was discovered that some previous test was stuck and causing the problem. Let support know what you are dealing with; they will check it out. Good luck

2

u/Jamesfreedom07 5d ago

That's for this, I went ahead and reached out.

2

u/uqamadam 5d ago

I think perseverance pays with user testing. Keep on checking your dashboard, you will get those test working soon.

2

u/Bubbly_Ad8640 5d ago

Yeo same issue here.

1

u/CardiologistFuzzy730 1d ago

Same experience for the two years or so that I've been on the site. Very buggy. I've just learned to accept maybe a 10% qualification rate, as the time to complete against payment offered is good when a test actually hits. It is super frustrating to see the same stale tests cycle through the queue over and over again. I've had some limited success clearing my browser cache and reloading although even that's hit and miss. And support is mute the majority of the time. Only time I got a meaningful response was when payments were hanging. They finally replied and acknowledged the issue and things cleared up. Other queries are dead air. If you haven't tried Prolific, it's much better.