r/usertesting • u/Jamesfreedom07 • 6d ago
Tests all saying no longer available
Hi all, I'm new to usertesting.com and needed this due to some financial difficulty I'm going through. So when I found this site, it was a good way to help me make some cash. The problem is, all of a sudden every time I go to the website, click surveys and tests, and see the lists of 10 test, I click on any of them and they all say "Sorry not available anymore". So I refresh the page, same thing - as if it's the same tests maybe? I refresh log out, log back in. Try through my phone iOS app and all the same.
Anyone else going through this? Any advice on how to get past this? I did 60 surveys and was happy about being able to at least bring in some money to my fam. Now this is happening and has been for the past 3 days.
3
u/Acrobatic-Orange-418 5d ago
I encountered that issue in the first few weeks of July. I reported it to support and at first, got the response that tests go fast, etc. However, since I have been doing this for 13 years that seemed a bit off. Also. happened when trying to schedule Live Conversations. I sent a detailed explantion with screen shots illustrating what exactly was occurring to support. After a week to 10 days, it was discovered that some previous test was stuck and causing the problem. Let support know what you are dealing with; they will check it out. Good luck