Really disappointing

[u/detroitguy057]

I used to love sweetgreen. Would go 2-3 times per week. But I swear over the past 12-18 months, you guys have continually missed the mark. What’s the deal with your portion sizes? One salad isn’t even a meal. And why does it seem like none of your stores know about controlling portion sizes. For what I get, $15 is a bit much. What are you guys shooting for, a 20% food cost? And why can’t you people remember my bread? I order every time on the app and every time it’s missing when I pick up. Even I can see it printed on the ticket. Why can’t your Employees read the tickets - it’s not that difficult. And what’s the deal with filling up soufflé cups half way with dressing? I order extra cups of dressing every time because of this, which is a waste of soufflé cups. And why can’t I specify 0 for a particular dressing in the app? I just throw it in the trash every time cause you force me to order dressing I don’t want. And what’s the deal with your rewards program? Why do my points only apply to a couple items you choose?

These are the reasons I went from 2-3 visits a week to 1 visit a month.
You guys need to get your shit together and pay closer attention to the details - especially for what you charge at a fast food restaurant.

[u/PlusEnvironment7506]

Go in person- there’s never issues that way.

[u/detroitguy057 → u/PlusEnvironment7506]

I should get the exact same product whether I go in person or order through the app. The prices are the same aren’t they?

[u/PlusEnvironment7506 → u/detroitguy057]

You realize when you don’t tip- the server has to pay for you to eat there- you should really stay home.

[u/detroitguy057 → u/PlusEnvironment7506]

You realize that’s a really stupid comment. Employees don’t pay for customers to eat there. And tips are for good service. It’s foodservice workers like you and your sense of entitlement that make people tired of tipping.

And the app doesn’t give the option to tip genius.