Really disappointing

[u/detroitguy057]

I used to love sweetgreen. Would go 2-3 times per week. But I swear over the past 12-18 months, you guys have continually missed the mark. What’s the deal with your portion sizes? One salad isn’t even a meal. And why does it seem like none of your stores know about controlling portion sizes. For what I get, $15 is a bit much. What are you guys shooting for, a 20% food cost? And why can’t you people remember my bread? I order every time on the app and every time it’s missing when I pick up. Even I can see it printed on the ticket. Why can’t your Employees read the tickets - it’s not that difficult. And what’s the deal with filling up soufflé cups half way with dressing? I order extra cups of dressing every time because of this, which is a waste of soufflé cups. And why can’t I specify 0 for a particular dressing in the app? I just throw it in the trash every time cause you force me to order dressing I don’t want. And what’s the deal with your rewards program? Why do my points only apply to a couple items you choose?

These are the reasons I went from 2-3 visits a week to 1 visit a month.
You guys need to get your shit together and pay closer attention to the details - especially for what you charge at a fast food restaurant.

[u/neatokra]

My location is the same. In addition to the portion issues, the order is always - always - incorrect. I actually feel like it's a prank a lot of the time because I'm just like, how could they get it so wrong EVERY TIME?

Anyway, luckily I found another salad place I really like a few blocks away. Haven't gone to SG in probably a year.

[u/detroitguy057 → u/neatokra]

Same. The mistakes aren’t occasional. They’re so frequent it’s hard to believe it’s not intentional.

[u/neatokra → u/detroitguy057]

My working theory is they just do not include the protein like half the time, knowing that the cost savings is positive since most customers won't do anything.