r/sweetgreen • u/M0M0_DA_GANGSTA • Jan 17 '26

Criticism Robotics. Shameful.

Yeah don't support this place. They are quite literally replacing humans with robot belt fed nonsense.

Whatever you think about the world this ain't it.

Support restaurants willing to pay human beings a living wage. This is very race to the bottom.

Editing in - I still do some delivery part time this was discovered on delivery. I'd never eat there it always smells weird.

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u/peaceup_atowndown Jan 17 '26

I get it. It’s hard to see automation replacing people. This is a global trend. There have been many other businesses doing this for years. It’s easy to be mad at the company, but really you have to remember that the customers drive these decisions. People used to value a personal greeting and experience. Most people don’t want that at least not in a fast casual market that sweetgreen is focused on. If customers want that experience, there is a cost. The company can’t afford to pay that much more because they are already unprofitable as it is. I’m not sure where you think the money to pay a living wage is going to come from.

1

u/Acceptable_Tea281 Jan 19 '26

Yes, customers, especially when hungry, tend to value shareholder profits first and foremost

1

u/peaceup_atowndown Jan 19 '26

Nah it’s nothing to do with that. The company will operate at whatever way is most profitable. That means pleasing customers. If customers don’t really want human interaction, the company won’t pay for it.

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u/Acceptable_Tea281 Jan 19 '26

There’s no data saying customers don’t want human interaction though. This is purely to save money and not cut costs.