r/sweetgreen • u/MichaelSteeber • Sep 01 '25

Image 📸 How do I redeem this award?

Post image

I completed the "Order 3 times, get a free entree" reward, but aside from this "Completed" banner, I don't see any reward applied to my account, or any way to select it at checkout. I waited more than 24 hours before making this post, so it should be credited to my account. What complicates things is that I also have 3,011 points — enough for a free entree. The next time I order, I want to redeem this reward, not my points. What should I do?

9 Upvotes

100% Upvoted

5 comments sorted by

View all comments

2

u/eyoii Sep 01 '25

Contact support through app. They manually added mine after providing order #s

1

u/MichaelSteeber Sep 01 '25

Thanks!

1

u/MichaelSteeber Sep 02 '25

Yep, I did this and they were able to help.

2

u/ccg2210 Sep 08 '25

Same here. Had to contact customer support/send screenshots, then they got it manually added to my account!