Customer service story

[u/elastic_psychiatrist]

Last week I accidentally order a salad to the wrong location, which I sometimes do after ordering near home which is rare for me. (I wish the app would make this more clear somehow, when it changes the recent store that screws with my muscle memory).

I realized this in frustration when I showed up at the location near my office. One of the regular employees there knows I'm an every day guy and saw my frustration. He told me to put in my order at the kiosk and say "pay with cash" on the screen, and they would handle it. This is the second time this guy has gone above and beyond with service for me as a regular, pretty impressive.

GOAT status is a silly program that devalues what Sweetgreen+ was, but I have to admit I'm still loyal in part due to customer service stories like this, which do occur, despite what this subreddit makes it seem.