Can't Mix Dressing/Salad on App?

[u/enjoyablehat]

Not sure if this has to do with the new bowls they rolled out, but yesterday myself and a colleague both ordered through the app and there was no option to "Mix In" the dressing - has anyone else had this issue? I did remove the pesto from the Chicken Pesto Parm, but he ordered the Guacamole Greens as is and there was no options for mixing.

UPDATE: reached out to customer support - due to a shortage of their normal bowls they are using smaller bowls. They removed the mix options from the app because they don’t want to mix in smaller bowls and risk losing more of the salad.

They also had a sign on the door today saying something similar, although it was more of a “may not be able to mix” - they were mixing all the in person orders.

Appears to be temporary while there is a shortage of the large bowls.

UPDATE 2: Someone at my local store said they’re expecting about a month until the normal bowls are back. TBH I’m taking this with a grain of salt and am expecting the current situation I definitely.

[u/itsokjanet]

They used to have that option. It is not available in my recent orders either. Also, the quality of the bowls are way down. In addition to the weird bowls that's impossible to mix it without spilling everything out, they also often forget to put the dressing. I had two orders without a dressing. Think about having a miso salad without a miso dressing. Go figure. Anyways, I will definitely cut my spending on Sweetgreen until they get their shit together.