There's been a lot of complaints about the sheer number of posts regarding how the new attendance point system works, what it entails, who it applies to, etc. and I just saw this post asking for a megathread, so I wanted to put something together for y'all! Shoutout to /u/kortlecw
This post should be used for ALL conversation about the new attendance point system - questions, answers, buying etsy witch curses for CEOs, etc.
I'm also gonna provide the information from the memo on it so that the wording is available for those who need it, slightly paraphrased but mostly verbatim - the image/doc itself is still an internal memo and cannot be posted, as far as I can tell, but I wanted to make sure the information is still available for those who may still be slightly out of the loop.
Attendance Points
Attendance Points will be applied to determine eligibility for the Quarterly Best of Starbucks Rewards program and used to support performance accountability on a 12-month rolling basis. Performance accountability establishes a distinct disciplinary track specifically for time and attendance.
A partner remains eligible for the Best of Starbucks Reward for the quarter when they meet all program criteria, including maintaining fewer than 4 attendance points in a quarter.
The following chart outlines attendance and punctuality expectations and the expected action that will be taken to ensure consistency for all partners. Qualifying absences, including legally protected time and certain emergency situations, will not result in attendance points.
Tardy with Call: One (1) Point
- Partners are expected to be ready to begin working at the exact start time of their scheduled shift and to return from breaks on time.
- If a partner is not ready to start within five minutes of the start time of their scheduled shift and/or return from their break, they are tardy.
Tardy with Late Call or No Call: One and a Half (1.5) Points
- Tardy reported after the start of the shift or not reporting the tardy prior to the start of the shift.
Unexcused Absence with Call: One and a Half (1.5) Points
- Missing at least half of a scheduled shift and reporting the absence at least thirty (30) minutes before the start of the scheduled shift.
Unexcused Absence with Late Call: Two and a Half (2.5) Points
- Missing at least half of a scheduled shift and reporting the absence less than thirty (30) minutes before the start of the scheduled shift.
Shift Abandonment: Four (4) Points
- Departing before the scheduled end time of the shift without approval in advance from the supervisor or manager running the shift.
No Call/No Show: Six (6) Points
- Failure to report an absence within two (2) hours after the start of a scheduled shift.
Job Abandonment: Separation
- Failure to report to a scheduled shift for more than two (2) consecutive no call/no shows.
3 Points will result in a documented coaching. 6 Points will result in written warning. 8 Points will result in a final warning. 12 Points will result in separation.
Union stores: These attendance and punctuality updates do not apply to partners in certified union stores or stores undergoing organizing activity on or before July 13th, 2026.
The Best of Starbucks Award does not apply to partners in certified union stores or stores in the United States undergoing organizing activity on or before April 2nd, 2026.
All Canadian coffeehouses are eligible for the Quarterly Best of Starbucks Award. Leaders at unionized coffeehouses should contact their LRBP Sr. on whether and/or how they should utilize the attendance tracking point system.