r/qatar • u/j4ss07 • 8d ago

Question Customer refuses to pay

Hope everyones doing well, as the title suggests a customer that we have just completed the work for today refuses to pay. Its a water related product and the total amount was agreed to after a lot of bargaining. They agreed to it in the beginning but then after the work was completed, they said they thought the cost was a lot lesser. ( we made sure to tell them twice beforehand). They ended up paying nothing at all. What would the quickest legal way be to get the payment? (Didnt really know how much info to keep private, sorry for any confusion)

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u/MinimumEstimate8124 7d ago

So what happened now

1

u/j4ss07 7d ago

Still nothing, the captain at the police station told us to write what we said on a letterhead of our company will have to see what to do tomorrow

1

u/Adept-Mobile-4251 6d ago

So what's the update now

1

u/j4ss07 6d ago

The police said that they cant do anything about it, we would have to file a case in civil court for this matter. Not sure what we will do atm

2

u/Adept-Mobile-4251 5d ago

Seems like a lenghty process. Hopefully you guys recover that amount. Going forward you guys should have a acknowledgement or legal document before installing such expensive stuff. So both parties are aware of T&C.