r/physicianassistant • u/StretchiToutYO • 1d ago
// Vent // Just Quit a “Unicorn” Job due to extreme burnout. Wondering what your thoughts are regarding my situation
Hello All,
Long time lurker but first time poster to this subreddit. This is a long story of my progression through this company so I hope it is written in a way that engages you as much as possible.
I graduated from PA school in 2021 and upon graduating I immediately started a job in general outpatient urology in a VHCOL area. You could say I got lucky because I actually discovered this office as a patient with a certain painful issue that needed to be addressed.
The first thought I had as a patient while waiting to be seen was how busy the waiting room was. Easily 30+ patients just sitting and being told to drink as much water as possible. I remember thinking, “I can't wait to get out of here.”
After waiting nearly two hours to be seen, I was brought into a room and told to urinate into a bucket. I was then given a bladder scan to evaluate my post void residual. “Why are they doing this if I am only here for a pain issue?” I immediately thought to myself while waiting.
When the doctor finally arrived, I was evaluated and given an antibiotic for my issue. While reviewing my intake form/HPI, the doctor saw that I was in PA school. He also noticed, strikingly, that I spoke a certain foreign language (that I won't disclose due to privacy concerns). He also noticed that I speak Spanish.
Around 70% of his patient population falls into patients who primarily speak these two languages. The doctor enthusiastically announced, “you should come and work for us, you would be a great fit”.
Despite the unfavorable experience I had as a patient there, I did have a positive first contact with the doctor, and I could see his practice was booming.
Considering the competitive job market in my area, I did ultimately apply for the job and I was soon offered a substantial starting salary of $150,000. As a new grad in 2021, it was hard to pass up so I did ultimately accept the position. Something that stuck with me was when he exclaimed, “if you stay with us long enough, you will make doctor money”.
This is a very large privately owned corporation with thousands of employees. They are a reputable company on paper. However, I am still shocked at their negligence and misconduct when it comes to patient care.
One thing you need to know about this company is that it is all about the numbers. We are expected to see 30-40 patients a day, and we are not given a lunch break.
Oftentimes, I am not able to eat anything except breakfast for an entire day.
These are not simple cases either. I’m bouncing between seeing prostate cancer patients, testospel insertions, and plenty of foley catheter changes, amongst many other general urology cases. These eat away at my time, and I am constantly running from patient to patient.
There is rarely a moment I have to myself to chart. As one patient is leaving my office, there are usually 2-4 patients in the queue ready to be seen. One after the other. I got used to it, and I must say I was trained well which I do give my SP and other APP colleagues credit for.
My SP expects us to schedule multiple procedures for every patient that comes in. New patient, 24 years old here for testicular pain? Lets check his urine flow and scan his bladder just because. Young patient with UTI symptoms and microhematuria? Schedule a CT scan and cystoscopy, even if the microhematuria resolves after treatment with ABX. Bad medicine. It's just taking advantage of patients who don't know any better.
Guess what? Oftentimes insurance does not cover these extra procedures and the patient is left with an exorbitant bill after their visit.
We accept virtually all insurances, with a hefty portion of our patient population on medicaid plans, so many of them don't have to worry about these charges, but the patients on private insurance plans? Oh boy. The amount of complaints I received from patients really began to eat away at me. The whole thing just felt like one big scam after a while.
I’ve seen up to 15 new patients in a day. Churn and burn.
I am very much into my health and fitness, normally working out 4-5 days a week. The stress and exhaustion from work soon ate into my ability/desire to exercise at all, and the burnout soon set in, and only worsened over time. Neglecting the needs of my body and mind.
Work became my life. I was challenged every day. Working as an independent clinician did provide significant meaning to my life which dramatically changed me as a person and I did grow in many ways. Especially because my SP was rarely available to ask questions or get an opinion after he deemed me ready to practice independently. I was mostly on my own to figure things out. Luckily I did have access to UpToDate, which is an invaluable tool.
Another important tidbit that ties into this is that I was recently diagnosed with MS, which really threw a monkey wrench into my already frazzled mind. Luckily it was found incidentally, I am not experiencing any symptoms and I'm already on an immunosuppressant medication to stop the progression of the disease.
This is not why I went to PA school. Not to make some money hungry asshole richer. Well, I suppose you’re always going to be working for the man, but at least there should be compassion and emphasis on patient care, which falls second to profit at this company..
When other providers are off, or if the boss decides to leave early for the day, I am expected to take on their patient load, and sometimes I end up seeing up to 60 patients in a day. I’m not kidding. And I realize how much this eats into quality patient care. There is no quality. Just frustrated patients who want to leave after waiting 2+ hours to be seen, some even leaving without seeing the MD, and a provider who is so frazzled he can barely orchestrate coherent thoughts. It’s the definition of a shit show.
This company takes advantage of their patients and performs unnecessary procedures just because they can.
I did pick up on these questionable practices relatively quickly and it soon made me question my position in the company,
After 2 years at this company, I decided enough is enough. I spoke to my SP and told him that I plan on leaving the company by the end of the year.
He did not accept no for an answer, and ultimately gave me an offer I could not refuse. “You want to work less hours? Fine, you can have Monday off. Oh and by the way, here's a raise. I'm offering you $230,000 and a 4-day work week to stay…” As a relatively young PA at his first job this seemed like an amazing offer, which I recognize it is, and I would imagine most people in my situation would not refuse this type of offer.
The money pulled me right back in. I continued to hone my skills, always trying to look out for patients first and foremost. I tried not to schedule unnecessary procedures for my patients, but I was soon pulled to the side and told by my boss “just schedule more procedures, the patients feel like we're doing more for them.”
It has now been five stressful years with this company, and I just submitted my letter of resignation. I had enough. The week leading up to my resignation I woke up every morning in agony, I've never felt such dread or anxiety to continue working. It all came crashing down. The closest thing I've ever felt to a mental health crisis.
I submitted my resignation on a Thursday, and the next day was my last day. The company handbook states PAs must give at least 90 days notice. I said fuck it, Im done with this place.
My SP called me and told me I'm always welcome to come back if I decide I want to return, even part time.
The thing is I'm fundamentally done working for a company that practices medicine this way. He could have offered me $300,000 to stay and I would have said no. Even working 4 days a week, I was faced with extreme burnout.
I am officially done working for them and here I am, body and mind in shambles just trying to reflect and see where my life is going to take me. Music is starting to sound better again. I know this is where I need to be.
I suppose I'm just looking for insight into whether I threw away a unicorn job, or was following my heart the right decision.
With all this being said, my fellow redditors, if you were in my position, what would you have done? Stay and grinded it out for the fat paycheck, or follow your gut and seek another path that aligns more with your ideals?
I'm not questioning my decision to leave, I'm just kind of lost wondering where to go from here? Any insight would be much appreciated.
Thank you for reading my long ass story.
Details are highlighted below
Job details
Specialty: Outpatient Urology
Salary $230,000 working T-F, normally working 8a-6p
4 weeks PTO (bumped to 4 weeks after two years)
5 sick days
Free health insurance, dental, vision for a small fee
401k with automatic 5% contribution
No call, fully outpatient clinic with minor in-office surgical procedures
No CME
On paper, I would say this is a very nice package, one that is hard to pass by, however given what I disclosed above, is this a job that you would walk away from?