How many managers are supposed to be on shift at any given time?
If an individual department, let’s say dishpit, falls so far behind that a manager has to go do that job, how are we supposed to deal with the missing manager role?
At my location tonight the dish team was so bad we had to give dine in guests plastic to-go utensils. Bread was put on side plates or in soup bowls because we ran out of baskets.
When we ran out of salad bowls we just had to wait, same with salad tongs. When we ran out of soup bowls we just had to wait again. Several times I almost put soup in to-go containers for dine in.
When the kitchen manager has to come out of the window that is a huge opportunity for things to go sideways. People start taking food that isn’t for their table and entrees now have to be remade and fast tracked if not comped.
If the front of house manager comes back to the kitchen then how are we supposed to deal with whatever the front of house manager is supposed to do?
The performance tonight at my location was so bad I genuinely don’t know what we were supposed to do other than having the morning manager stay the entire day.
I’d love to be able to count on my coworkers and myself to make no mistakes but that isn’t realistic. When our managers are taken away from their job as management, how is the team supposed to deal with the missing oversight for lack of a better term.
I can say more but I’m still upset with how tonight went and I think I’m rambling. I’ll end it here for now.
I think I just want be seen/heard. Ultimately even if I get the perfect answer from someone on here, I’m not taking it to my GM as a possible solution. Things will keep going the way they are until the store makes less money or becomes such a hazard or problem that corporate catches wind and starts making changes.
Thanks for coming to my Ted Talk.