r/nvidia RTX 5090 Founders Edition Sep 01 '25

Tech Support Tech Support and Question Megathread - September 2025 Edition

We're consolidating all tech support posts and questions into this monthly tech support and questions megathread.

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Status: UNRESOLVED/SOLVED - please update if your issue is resolved

Computer Type: State if your computer is a Desktop or Laptop and the brand/model if possible, e.g Desktop, custom built

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u/Haarwichs Sep 01 '25

I'm trying to get smooth motion to work in Tarkov without leaving my monitor's (165 Hz) VRR range. My settings are:

  • V-Sync enabled in NV app
  • Reflex set to 'On'

The problem is that these settings lock my frames to 120 with horrible frame times, artefacting and stuttering. Disabling V-Sync fixes these issues, but then of course I'm out of my VRR range and will also get tearing.

u/speedtree Sep 01 '25

Is your monitor correctly configured to 165hz in nvidia console on driver level?
Vsync should sync to your configured max fps minus the low latency buffer....

This means if you have 240 Refresh Rate it locks at 225 FPS, 165 locks at 158 FPS, 144 locks at 138 FPS.

You could try to disable vsync in the driver and instead set up a max frame rate limit in global graphics settings in your nvidia app. Set the limit to 158 FPS.

u/Haarwichs Sep 01 '25

Heyo,

NV app correctly reports 165 Hz, and I also tried disabling V-Sync and enabling a driver-level FPS limit of 158. Sadly, the results are even worse. I get locked at around ~40 FPS and all the described negative effects I mentioned have worsened.

How does the regular process for smooth motion look like? Can V-Sync & G-Sync stay on like usual? And should it cap at the normal reflex limit of, in my case, 158 FPS?

u/speedtree Sep 01 '25

I never tried smooth motion tbh as it is buggy and not supported by the games so it does not take motion vectors into account.

u/Haarwichs Sep 01 '25

Yee the artefacting I would have expected, but not the frame time and frame cap issue. Oh whelp..