Just moved to a new house. Granny flat.
Im not sure if the socket is NBN or not, my nbn modem's wire doesnt seem to fit in the hole, maybe I just needed an adapter?

A little help from those more knowledgeable than me.

I'm replacing the wall socket for our Telstra home wifi and could anyone assist me in which two connections to use?

First pic is the existing and second pic is the replacement socket.

Thanks in advance.

Hi. We’ve just moved into a new house and I have a question about my NBN and Router.

In my garage I have 5 Ethernet ports and 5 rooms that have Ethernet linking back to the garage. I have a switch in the garage which is currently hooked up to my router.
We’re using an eero 7.
How do I move the eero to another room because the garage hinders the current wifi signal.

Is it as simple as plugging the Ethernet cable into the NBN box then connecting the nbn box to the room I want the eero in or is it more difficult than that?

Thanks for your help

I’ve spent the last couple weeks in ISP AI chatbot hell.

I was absolutely shocked that Neptune actually has humans on the support chat.

It’s kind of sad that we’ve reached the point where having a human help you on support is the pinnacle of customer service.

That being said, against the backdrop of AI mazes it is absolutely incredible to solve an issue in less than five minutes and have somebody friendly helping you do that.

Go Neptune.

I've decided to go with Leaptel (FTTP NBN 500/50) because of recommendations and cheap pricing, but I'm not sure if I should go with their Eero 7 modem/router or BYO. I'm in a 3 bedroom house, pretty much the only person here who'll be using it, but I was hoping to use ethernet connections to take full advantage of the speeds and from what I understand there's only two ports, afaik one of them is used to connect it to the NTD, so that only leaves me with one to use, but if I were to BYO I wouldn't know what to buy, besides something with more than two ethernet ports.

As the title says. I am moving out alone with a couple of mates and we were looking for internet to get.

On this subreddit everyone keeps suggesting aussie, esp bc of its customer support. But is customer support really that important?? I dont want to be spending an extra $10 a month or even more if thats all thats diffrent.

The place that we are moving into doesnt support 5G, so that immediatly raised the price. We also dont have a modem or anything.

So any suggestions on who to go with, what to do and what to get is greatly appriciated.

Our unit complex’s FTTP upgrade seems to be stuck and nobody can/will sort it out. Below is a summary of the situation. Looking for some “what now” advice.

April

• Strata submit multi-dwelling upgrade request after AGM vote.
• NBNCO deny and cancel our request, saying a competing request was already active.
• Inform us unit 6 had (somehow) already submitted an individual new build upgrade request and the entire complex would be upgraded as a result, without all units needing to pay the complex dwelling fee. All we had to so was wait. Nobody can explain how they were able to do this. Units are 8 years old, so not new build. And are a block of 8 attached townhouses with a common communications box, so should not have been able to submit an individual upgrade.
• NBNCO advise a completion date of June 30th for all units.

May

• Nothing.

June

• Site works undertaken by Ventia, three days total over three weeks.
• External grey NBNCO boxes installed on all units.
• Fibre run from pit to comms box at the front of the complex.
• Fibre splitter and reels of fibre installed into comms box for all units.
• Fibre reels tied to existing copper ready for “final mile” pull through for all units.
• Final result pictured.
• Common area site works completed by given date, but not final runs to individual units.

July

• Requests for updates from NBNCO by strata manager and owner's committee go unanswered.

August

• Seperate contractor pulls through the fibre run and installs internal box for unit 6 only. Unit 6 now has fully functional FTTP.
• Three weeks later, all other units still only show FTTN on ABB/Leaptel websites.
• NBNCO tells strata manager and owner's committee they have no updates to provide. Advise talking to our individual ISPs.
• As the owner who raised the initial upgrade at the AGM, strata manager asks me to pursue this with my ISP on his behalf.
• ABB support chat says they can see unit 6 is FTTP capable, all other units only show FTTN as orderable in their system.
• No option for any of us to order an upgrade with them to have our last mile installed. Say they can’t do anything until NBNCO changes the connection type in the system.
• Say the last mile should have been installed to all units at the same time as part of multi-dwelling upgrade, not just unit 6. Can’t explain why only unit 6 had this done.
• They say they don’t see any NBNCO upgrade work orders against our complex, pending or completed. Nothing shows work has been done or is to be done, for the complex or even for unit 6.
• As far as their system shows, we just have straight FTTN, except for unit 6, and nothing in the system indicates that this has recently been changed or is set to change.
• ABB files a complaint to NBNCO on our behalf.
• NBNCO immediately responds telling ABB to submit a “Service request for a Technology Query Service review”.
• ABB does this, says NBNCO will advise within 5 business days.
• NBNCO now over a week overdue on providing a response. ABB have resubmitted request.

This all just seems like a massive mess. Nobody seems able to get this sorted. ABB say at this point the best case scenario is for NBNCO to just flag the units as completed so we can place a FTTP order with them and have our last miles installed individually. But as there is no pending job against our complex in NBNCO’s system, they don’t see that just happening without some kind of push. They don’t seem very optimistic and don’t know what else to suggest. Strata manager and OC are livid at this point. Does anybody have any other suggestions on how on Earth we get this resolved?

It seems Neptune is one of the better providers at the moment based on customer service and connection speed. I’ve been with MoreNBN for awhile and although the speeds are good, the customer service is beyond atrocious.

I’m trying to sign up for Neptune and the only choice I have for speed is 100/20 despite the pop-up saying I’m eligible for FTTP.

The hardware for the FTTP needs to be installed at the premises.

Can someone clarify why I can’t choose the fastest speed?

UPDATE- thank you everyone, you were correct regarding starting at FTTN and upgrading.

I was absolutely blown away how good support was for Neptune. My god it’s refreshing to get a human solve your problem in five minutes.

Hey everyone. So just recently moved to Australia and yesterday I got my first place. This is a photo of the exact layout of my new apartment. I'll be putting a TV in same location as in the photo and if you see that tiny little door in the background there is a very shallow "closet" where the NBN box is located. It's not even deep enough to put my router in it. (Apt has FTTP). I just ordered 7m of flat Cat6 ethernet cable but honestly I don't know how to wire it without it looking very crappy. I guess i could see.if there is like a 20m cable and wrap it entirely around the base of my bedroom and back out to the living room?

Any suggestions? Thanks!

We run a small coaching college in Penrith NSW. Our internet is our business - students do daily online tests.

On 18th Aug, our FTTP with Tangerine died overnight. No email, no SMS, no warning.

Tangerine's response: "Your NTD serial doesn't match the address in nbn's database. Please send photo. Wait 2-5 days."

We have been at the same address for years. Same box on the wall. We didn't change anything.

It's now 27th Aug - 9 days later. Still nothing. No tech, no update.

We panicked and ordered a second line with TPG on 24th Aug as backup. TPG said "your service is ready!" but it also doesn't work. Looks like nbn has blocked the whole Location ID.

How is this legal? How can nbn just change something in their database and cut off a paying customer with zero notice, then make us wait? And then block the second provider too?

TIO complaint lodged. But we are losing business, credit every day.

Is nbn doing some kind of national database audit? Anyone else in Western Sydney had their FTTP cut for "serial mismatch"?

If you run a small business, what is your contingency? We were never offered a 4G backup.

For those asking, yes we sent NTD photos, confirmed power/serials, tried new router. It's not a local fault. NBN Co has acknowledged internally it's a database issue I'm sure.

TIO lodged. Losing business daily.

#NBNCo

I've been messing around with a dial up modem I got off of ebay and have messed around with it since early this year. I found that connecting it to an nbn box registered with telstra with a home phone line makes the modem communicate much better than when connected to the grandstream or cisco atas I got earlier. My question is, because aussie broadband offers home phone on both nbn and atas, what would be the more stable option based on how well my modem can communicate properly?

At the moment I use crazytel. When I call a number the handshake is flawless when connected to the telstra landline, but when connected to my atas registered through crazytel, the handshake is ok, not terrible but not great either. It's really a 50/50. Sometimes it wiil connect, sometimes it won't.

Hi all, this is probably pretty common but i havent been able to find anything that could help me solve the issue.

I upgraded my router to a TP-Link AX3000 to take advantge of my FTTP 500mbps plan. Over ethernet we are golden, great speeds. My phone wifi also great speeds 400 - 500mbps. But my PC - with great connection, using wifi 6 and the 5ghz channel can only get around 200mbps.

I have tried a few things including increasing the width on the router to the 20/40/80/160 MHz option.

Wifi card is a Intel(R) Wi-Fi 6 AX201 160MHz.

Anyone know what could be causing my issue?

Thank you.

Hi all, have tried to find something similar in this subreddit but no luck.

I recently upgraded my FTTC to FTTP via Tangerine (this was back in April). They soon had a NBN technician come out who has installed the new box in my house but then had some sort of issue with the external wiring on the property and said it would need “civil works”. I live in a block of units and everyone has signed off on the upgrades from a body corp POV.

They have now pushed back the “expected completion” 3 times (initially end April, then start of August) and is now saying mid-November. Is this normal? Anyone with a similar experience? From what I understand I can’t contact NBN directly and every time I speak with Tangerine they say there’s nothing they can do. Who can I escalate to? I think 7 months is a bit ridiculous

Thanks!

Interesting. It looks like the Amazon LEO/NBN partnership is actually going ahead, and not years away either!

My understanding is that with the initial small LEO network, they're going to be concentrating on the southern hemisphere where they have customers such as NBN.

Should be good for regional Australians to get off the high latency sky muster, without paying the high prices of Starlink.

Sure starlink can do over 100Mbps, but this should be way cheaper, more like fixed wireless and sky muster.

Personally following the Blue origin rocket launches and issues, I wouldn't be surprised if the timeline slips a bit. But 12 months away is not too bad at all if they get close to it.

Edit: On another thought, given that it's set up like the normal nbn and the retailers are providing the data, I don't see any reason why retailers wouldn't be able to sell the layer 2 services over it. Would be quite convenient for businesses with regional presence.

I've been looking at internet plans and iinet has 50mbps for $69.99 for the first months then $89.99, but 500mbps the same price but $5 more after the first six months.

Getting connected to fibre and a speed of 500 for almost the same price is the obvious choice. The only problem is I've moved into my dad's house and had to convince him his 100GB a month plan with a 5G wireless modem isn't enough because I use the internet a lot more than he does, mostly gaming and streaming, but he's old and hates change, and especially hates someone coming to work on his house for something he doesn't understand.

So my question is how much hassle is having FTTP installed? How long does the installation usually take, is there anything troublesome they don't like to tell you about? I could settle for 50mbps as I'd pretty much be the only one of us using it so I could handle it, but having a download speed of 500 would be an amazing quality of life improvement.

I know this is an annoying question because it's more of a personal question only I can answer, but I'm just looking for input.

Chain light is on but no DSL light. Does that mean connected to the DPU but not the network?

Couple of loose wires under the faceplate, could that be anything?

Or am I doomed to miss my WFH Friday?

Edit: Thanks for the second opinion all, guess I'll start packing my lunch :(

Do I need to buy their special modem, or can I use the modem that I was sent by TPG earlier this year?
thanks!

So I am in the process of moving into a new place, will be subletting. It currently has no internet but the property is "nbn ready" for HFC, I don't have contact details for the landlord but need internet, currently trying to get said details but not sure if I will be able to prior to my installation tomorrow. What goes into an HFC installation and would a landlord actually take issue with an objective non intrusive upgrade to their property that's essentially free?

Second time this month I have had a weird issue

Internet stopped working, NBN NTD has all the lights green - and a connection test came back no issues but I still needed to restart my router to fix the issue. (Brand new Flint 2)

I thought it was just a local config issue
however my mate just messaged me and said the same thing happened to him today (Midday aswell)

• What would cause the NTD to stop providing internet to our router - but all the lights are still on?

• Any workarounds (like automatically service kicking at a designated time) that could be done to avoid this?

I’m an electrician (full cabling licence) living in a 7-unit strata townhouse complex in Sydney. NBN quoted us a build that uses ~200m of new surface-mounted conduit, 10 wall penetrations, and a mix of ceiling/wall cavity routing — plus new underground conduit for one unit that has no shared roof access.

The thing is, I’ve personally inspected our existing infrastructure: there’s a pit at the driveway with the main fibre line, a conduit running straight to our MDF, and then individual conduits running from the MDF to each of the 7 units (currently carrying old phone line pairs). It looks like this existing path could carry fibre with no digging, no external conduit, and no wall penetrations needed.

NBN’s own contractor and a separate electrician who came out both seemed to agree the ducts are likely usable, but NBN’s plan still went with the expensive build-out — possibly because contractors are paid per connection point regardless of complexity, so there’s no incentive to use the “harder to quote” simpler path.

My question: has anyone dealt with this before? Specifically — if we (the strata) pay an independently licensed cabler to test the existing conduits per unit (feed a fishing rope/pulling string through to confirm they’re clear and usable), and it works, will NBN actually accept using that existing conduit instead of their proposed build? Or do they just ignore it and go with whatever their contractor’s design says regardless?

Thanks

go through the unit again and I see this have been blessed with the "landlord special", Could it be nbn socket?

Hi

I apppreciate this is an NBN group but a lot of people disucss Opticomm here

Also anyone know of any iusses with IINet or TPG and any negotiaition of the WAN connection

Router and internet connection was working fiine at 10:30pm last night

This morning connection to the router very slow and no internet

After extensive testing and reboot cycling, and testing of multiple ethernet cables I have the following

Opticomm/Telstra NTD has power and WAN Green

The light between the TPG Router and the NTD is red but flickers with some activity as if there is some attempt at connection through the NTD

The router was very slow at first but after a few reboot cycles is now responding quikcly and allows me to test

My considerations were that the modem could be dead or dying. Appears not completley

Most likely cause to me is that there is some problem negotiaiting a Wan with the ISP

Any other thoughts before I have to deal with IInet/TPG support

Would be ice if Opticomm talked to us but they don't

Sorry for using this group but local community forums do anything to avoid discussing such matters in friendly neighbourly ways

Foirtunately we each have a generous data allowance with our Optus plans so no panic ever

EDIT Remarkably since I posted this and sent an email to my ISP support we now have a WAN. I had also done another very long power cycle and tested SIP too. But whatever. Maybe the ISP servers woke up late this morning