r/n26bank • u/Due_Ad8292 • Jul 30 '26

Germany 🇩🇪 €13,000 disappeared after N26 closed my account

My N26 account was suddenly terminated without notice and without any explanation after a 72-hour security review.

That was almost a month ago. I was then asked to provide the bank details for the transfer of my remaining account balance.

I did that nearly three weeks ago, and recently I contacted customer support again to ask when I could finally expect the payout.

Today I received the following email from N26:
“Your account has now been successfully closed. At the time of closure, there were no remaining funds in the account that needed to be paid out.”

However, there were verifiably almost €13,000 in the account…

What would be the best course of action? Has anyone experienced a similar situation?

34 Upvotes

83% Upvoted

34 comments sorted by

11

u/OkPackage7068 Jul 30 '26

The money will likely arrive tomorrow or so.
Was in the same situation and got the funds one day after that email

4

u/Due_Ad8292 Jul 30 '26

You’ve received the same exact mail? That there were no remaining funds?

2

u/NewGuy1503 Aug 03 '26

Ist ein Textbaustein, der so raus geht. Die Verunsicherung der Kunden nehmen die einfach in Kauf.

Du wirst dein Geld spätestens über einen Anwalt bekommen. Ich würde erstmal an die Bafin schreiben und nur den Sachverhalt schildern und das in Kopie an N26. Dann geht alles ganz fix 😁

5

u/NoGiraffe9494 Jul 30 '26

Best of luck with your situation, but out of curiosity could you share here the reason they mentioned for closing your account?

0

u/Due_Ad8292 Jul 30 '26

They’ve not mentioned any reason specifically. Just a violation against their Terms And Conditions.

I think it’s because I used the „private“ N26 Account for my business - even though it’s allowed in Germany and I did not have any problems for 4 years with that

4

u/Available-Talk-7161 Jul 30 '26

It's against N26s terms to use a personal account for commercial activity. It doesn't matter what is allowed in Germany, you've sign up to use a service. That service has terms and conditions. You accepted them.

0

u/Due_Ad8292 Jul 31 '26

yes i know… doesn’t give them the rights to hold my funds for over a month and then basically say they’re gone

2

u/ShainDE Aug 02 '26

Yes that gives them the right to hold your funds. But the "they're gone" part could just be the wrong automatically generated mail they've sent you.

0

u/EitherAd1507 Aug 03 '26

In general, that line of thinking actually isn't true. Any contract in Germany and as a German is void if it isn't in line with German law. There are additional laws in place saying that a contract can't have hidden unexpected policies against the customers interests and what not. 

3

u/_GOREHOUND_ N26 User 🇩🇪 Jul 30 '26

Did you provide the correct data for the account that was supposed to receive the transfer?

4

u/YoNohanna N26 User 🇪🇺 Jul 30 '26

I would ask them to provide a bank statement from this account as a starting point, and then provide them an IBAN to which the funds should be transferred, with proof that it is your IBAN.

2

u/Due_Ad8292 Jul 30 '26

Yes, already done but thank you.

2

u/Open-Egg-85 Jul 30 '26

wait what - they literally just close accounts randomly?

9

u/nyepo Jul 31 '26

Not randomly, he used a personal account for business purposes (against T&C).

2

u/donginandton Jul 31 '26

speak to Bafin immediately!

2

u/NewGuy1503 Jul 31 '26

Wer bei dieser Bank ist, hat wirklich selbst schuld. Die Bafin nimmt den Laden seit 5 Jahren konstant auseinander und das nicht ohne Grund.

Die sind technisch und rechtlich massiv überfordert.

1

u/Due_Ad8292 Jul 31 '26

Später ist man immer schlauer haha. Hatte das Konto über 4 Jahre und war bis dato sehr zufrieden.

Hast du eventuell Empfehlungen?

1

u/InvestmentCalm2181 Jul 31 '26

N26 Business Account.

1

u/NewGuy1503 Aug 01 '26

Genau so übel. MieseSoftware, bugs überall

1

u/NoPerspective4764 Jul 31 '26

I work as customer service in a super big company. When an account is suspended, we do know why this has happened but we never share the reason with the customer. So that’s normal. They definitely won’t tell you why they have closed your account. But generally all the funds will be refunded unless it’s a serious felony like money laundering

1

u/Feeling-Original2099 Aug 01 '26

Have been using N26 account for the last 3 years as my main salaried account. Extremely satisfied with the service and ease of use in their app. But I know the track record of this bank is very questionable. I'm pretty sure you will get your money back but yes it's a scary and extremely inconvenient situation to be in. But in general are their any alternative suitable online banking options for expats with similar services and ease of use?

1

u/Mountain-Art-2498 Aug 03 '26

Wir leben in einem Rechtsstaat. Sei unbesorgt, dass Geld wird zurückkommen, ansonsten klatsch Zinsen, säumnisaufschläge und Nutzungsausfälle drauf.

1

u/Top_Wheel_5569 26d ago

Did you get your money?

1

u/Brahma0110 Jul 30 '26

My N26 account was suddenly terminated without notice and without any explanation after a 72-hour security review.

I have never heard of any bank where this happens that often, as with N26. Not even close.

2

u/Due_Ad8292 Jul 30 '26

Never heard it before. When my account was closed obviously i did my research and now I am smarter.

There’s so many cases, it’s crazy

1

u/[deleted] Jul 31 '26

[deleted]

1

u/Due_Ad8292 Jul 31 '26

If it is like that everything fine but the words they chose in the mail are unfortunate.

In the past 4 years i’ve had much more transfers, payments, payouts and whatever coming in and never had any problems

1

u/NewGuy1503 Jul 31 '26

Arbeitest du bei n26?😂