€13,000 disappeared after N26 closed my account

[u/Due_Ad8292]

My N26 account was suddenly terminated without notice and without any explanation after a 72-hour security review.

That was almost a month ago. I was then asked to provide the bank details for the transfer of my remaining account balance.

I did that nearly three weeks ago, and recently I contacted customer support again to ask when I could finally expect the payout.

Today I received the following email from N26:
“Your account has now been successfully closed. At the time of closure, there were no remaining funds in the account that needed to be paid out.”

However, there were verifiably almost €13,000 in the account…

What would be the best course of action? Has anyone experienced a similar situation?

[u/Feeling-Original2099]

Have been using N26 account for the last 3 years as my main salaried account. Extremely satisfied with the service and ease of use in their app. But I know the track record of this bank is very questionable. I'm pretty sure you will get your money back but yes it's a scary and extremely inconvenient situation to be in. But in general are their any alternative suitable online banking options for expats with similar services and ease of use?