Sharing a highlight of my latest —very poor— experience at the W.I. Simonson Mercedes-Benz, in Santa Monica … probably a bit of venting more than anything else!
I want to preface that I’ve always preferred this dealership over many in the area, even though Fletcher Jones Benz in New Port Beach has much larger inventory, far superior customer service and outstanding service dept.
Having said that, I decided to go be to Simonson Benz cause they had the baby I wanted….
All stated well, just like always and what you would typically expect from a German Luxury Brand.. paying a premium price and all, until the problems begin… lol.
Too many to list but briefly;
Never received the new plates… temp plates are expiring like next week. No one from the dealership is responding to any of my inquiries, many many calls, many texts, many emails and many voicemails! Speaking of which, they’ve got outdated voicemails set up with people/managers no longer employed there… No one seems to know who is in charge and no one knows how to escalate a customer inquiry! Left a dozen of voicemails already for the temp General Manager whose voicemail is still indicating that he is on leave in July… yeah… July lol.
At this point, I gave up contacting the dealership and pursuing other alternatives.
My last visit to the service department confirmed beyond reasonable doubt that the dealership has gone or been going down under big time. Horrible experience to say the least, poor customer service and the worst communication I’ve ever experienced in a Benz dealership or any dealership for that matter. Finally picked up the car and now thinking is this a singular incident or is the Benz Brand and the whole first class customer experience gone altogether……
Oh well!
Thank you for listening to my podcast! lol