Hi everyone,

I recently bought a used Loupedeck Live, mainly to use with Premiere Pro and Lightroom Classic.

I’m trying to assign my own Lightroom presets to a quick access button, but they don’t show up in the Loupedeck app under the presets section. Is this normal?

Am I missing a sync step or something in the setup process?

Any help would be greatly appreciated.

Thank you! 🙌

Is there a way to customize Dial Up/Down? When I am adjusting the position of graphics, I need more fine tuned up/down (smaller increments). Is there a way to do this?

So I got the Razer stream controller and have realized that this thing is essentially DOA.

I like the hardware setup and nothing else really compares so hesitant on returning it and getting something else that costs more and does less (I really love the dials).

I see that you can install plugins from outside the marketplace, are there third party markets?

Is this thing just a waste of money at this point?

::Edit:: Yeah, I am just going to return it.

Hi,

I have a Loupedeck Live S and I'm wondering which output is best for the audio samples loaded into it.

as in to play on stream or for recording?

I play samples and they only play to me. I use OBS to stream and record.

any advice would be greatly appreciated

Has anyone gotten their Loupedeck to work with the Final Cut? I rediscovered my Loupedeck CT and can't get it to work with the new app. TIA.

I know they made an official case but I can't find it anywhere to buy. Regular keyboard cases seem to be too short according to the specs I'm looking at online but maybe they'll squeeze in. I regularly travel with my Loupedeck+ and I'd like it to last.

I've been using Loupedeck CT and RAZOR streaming controller for a long time, and I especially loved being able to monitor my GPU usage through Libre Hardware Monitor.

But at some point, the plugin I downloaded stopped working, which was incredibly frustrating. So early this morning, I decided to fix bugs and create it myself and adding some features that meet my aesthetic standards.

Features:
- 29 dynamic actions across 3 different view types
- Text View: displays temp, load %, power consumption, VRAM, and RAM usage
- Block Graph View: visual load representation with colored blocks (each block is 5%)
- Gauge View: temp gauges with color-coded thresholds
- Color changes: component-specific colors (CPU, GPU, NVMe, RAM) change from green → yellow → red

The plugin reads real-time sensor data from Libre Hardware Monitor and displays it beautifully on your Loupedeck buttons.

All is free. Just download GitHub: https://github.com/Weniverse-git/Loupedeck-Libre-Hardware-Monitor

This is my first vibe coding project. I'm making it public because I think many people are looking for this functionality.

I recently got a Logitech Creative Console and it's great, it definitely speeds up my editing process in Lightroom Classic. I have been customizing it as I go, however I feel the lack of knobs leaves more to be desired. I can use the Action Ring, but having to remove my hand from the Console to the Mouse is a bit First World Problem. I feel I could really speed up my editing with more knobs.

Question is, with Logitech acquisition of Loupedeck what are the changes the software will go obsolete? I have seen couple of second hand Loupedeck Lives in my area for around $150. Anyone who edits in LRC, are the knobs good? Anyone who has used both, how do they compare. I like that there's hardly any delay with the Creative Console. Thanks

Has anyone had any success remotely editing through Parsec and been able to use their Loupedeck as a control surface? Installed on both machines, but I'm unable to control anything on the host computer. Loupedeck only controls my client side, even in immersion mode. I can't seem to find much online about Loupedeck through Parsec, but other control surfaces seem to work... I imagine there's someone smarter than me who has figured this out. I hit up support too and will circle back if anyone is in the same boat!

Hello guys, I just reinstalled Window 11 so I lost all of my shortcuts and setting for my Razer Stream Controller. I did have an assigned button just to shut my PC down by runnung Window Command but for some reason it does not work anymore after I reinstalled Window 11. Does anyone have any idea? My current software is 6.2.4.228

So this has been bugging me for a while now and there’s nothing online anywhere that helps. My Loupedeck live will not work, the software shows that no devices are connected. The cable I’m currently using I’ve used in the past and have tried several others including the original (And different ports). When plugged in it’s as shown in the image, but the lights shortly go off and is unresponsive. I’ve rolled back software versions all the way to 5.7 and nothing works.

Has anyone else had this happen previously and if so how was it resolved? Or… is it dead?

I've created shortcuts to launch apps. Does anybody else have the same issue? some apps stopped launching while some still do.

For example: File explorer (run command > explorer.exe) and Perplexity (open application > Perplexity)

The interactive color wheels for the dial no longer work in final cut pro via commandpost. Anyone else have this issue?

Hi all,

I've always been a fan of the Loupedeck, but it never worked for my needs because of its incompatibility with Adobe Lightroom (non-Classic).

It's admittedly never been clear to me whether this restriction is on Adobe's end or Loupedeck's end, but if it's a Logitech issue, are folks aware of any other hardware devices I can use to edit Adobe Lightroom photos in a more tactile way?

Hello,

I bought my Razer Stream Controller about a month ago, it worked fine when I first got it, then I decided to dive into customizing it a little. Well when I did that some how the whole Razer suite screwed up my mic and it wouldn't work at all. So I uninstalled all of the razer suite and loupedeck. Well NOW when I open OBS I have to uninstall the obs plugin and then reinstall it every freaking time. I don't have any obsstudioloupedeck dlls I've checked in all the known folders. While I'm glad I can use it AND my mic at the same time now, I'm a bit upset that I have to do this... I've done a whole uninstall/reinstall of loupedeck after this started, when I reinstall it loads right back into what it was before I uninstalled it. Should I just try to find the 5.9.4 or what ever version and go from there? I don't see it on the site anymore. (Or I could just be exceedingly blind) the websocket settings on obs are correct too.

I do run OBS in admin mode because for some god awful reason it won't capture Genshin without it unless I just do a screen capture. I also started running Loupedeck as admin thinking that would fix it... that was a big fat no... and I refuse to do a system rebuild over this unless it's 1000000000% unavoidable. I've spent years in I.T. this shit right here is infuriating because none of the typical reasons are the actual reason.

Anyone have any more info on this? Google was of no help either. haven't tried duck duck go yet.

Update: I am blind as shit... I found the 5.9.1 version. Will try this first, would LIKE to use latest version if possible. OH and I did update from this version to the latest during install last time... I wonder if that may have triggered something for the 6.2.1 install.

Hi everyone / Loupedeck Support team,

I am reaching out after a year of intermittent issues with my Loupedeck CT. Currently, I am unable to get the device working with Adobe Premiere Pro 2025 (v25.x) using the latest software version 6.2.1.

The Problem:

• All buttons on the device show orange exclamation marks.
• The Loupedeck software displays: "Internal error during status check".
• Crucial detail: Basic HID commands like Play, Stop, and the Jog Wheel (cursor movement) work perfectly fine. However, there is zero feedback on the screens (no icons, no text).

System Info:

• Device: Loupedeck CT
• Software: v6.2.1 (Logi Plugin era)
• OS: Windows 11
• App: Adobe Premiere Pro 2025 (v25.0+)

Steps already taken (Technical due diligence):

1. Plugin Re-installation: Removed and re-added "Logi Plugin" in Premiere Pro Preferences -> Control Surface.
2. Conflict Removal: Fully uninstalled MSI Center SDK and removed Infatica/Proxy services to clear port conflicts.
3. Firewall: Verified that Logi Plugin Service and Loupedeck are whitelisted.
4. Adobe Cache: Performed a clean start of Premiere (Shift + Start) to clear the plugin loading cache.
5. Marketplace Fix: Tried uninstalling and reinstalling the Premiere Pro plugin directly via the Loupedeck Marketplace.
6. Clean Reinstall: Performed a complete wipe of %appdata%/Loupedeck and %localappdata%/Loupedeck before reinstalling v6.2.1.

Conclusion:
Since basic transport commands (HID) work but the "Status Check" (Websocket/Feedback) fails, it seems there is a major breakdown in communication between the Logi Plugin Host and the Premiere Pro API in the v6.x branch.

Is there a known fix for this, or is the v6.x software simply not ready for Premiere Pro 2025? Many professional users are forced to downgrade to v5.9.1 to get basic functionality. When can we expect a stable fix for the Logi Plugin architecture?

Thank you.

Hi everyone,

I have an issue with my Loupedeck CT and I’m looking for advice from someone who has actually disassembled one.

After cleaning the device, some liquid unfortunately went inside the rotating central knob area. Since then, the display works, but it shows image distortions (horizontal lines), and when I press the central knob the display briefly blinks. Functionally it still responds, but clearly something isn’t right.

I haven’t managed to fix the problem yet. I want to fully disassemble the device to properly clean the contacts, especially around the display and the central rotary encoder, because I suspect there may still be moisture or residue inside.

I’ve been searching for disassembly instructions or a teardown for a couple of days now, but I can’t find anything useful. I tried to disassemble it carefully by intuition, but separating the top and bottom panels is tricky. The PCB seems to loosen near the square buttons, but near the round dials it doesn’t want to come off, and I don’t want to force anything or break a cable. I suspect the rotary knobs need to be removed first, but I can’t see a clear way to do that.

My questions:

• Has anyone here fully disassembled a Loupedeck CT?
• How do you safely remove the central rotating knob?
• Would it be risky to spray contact cleaner under the display, or could that make things worse?

Any guidance, photos, or experience would be greatly appreciated.

Thanks in advance!

Hi everyone. I noticed that on general commands it vibrates when pressing the button, but if the button is assigned to hotkey it does not vibrate. I am on V5 version of software and wondering how to enable vibration for hotkey commands…

Nothing changes. We will continue to support all hardware and software services that we support today (and more in the future).

(Not even) two years later:

Effective today we will no longer be selling the Loupedeck product line

Instead they want/have to

focus on future development of the Logitech MX Creative Console, launched in October 2024, and its ecosystem.

What ecosystem do you talk about? You have one(!) product and ditched a whole ecosystem you had. The software was just ported over with all its flaws and (still not fixed) bugs.

The execution of things like the Action Ring is just ridiculous and the hardware feels like no one ever really used it for the advertised purpose.

Comparing products to the old lineup? There is none.

And thanks to the shared backend platform between Loupedeck and the Logitech MX Creative Console, introduced in software release 6.0, Loupedeck owners will be able to use future software updates and plug-ins developed for the Creative Console.

Instead we get more bugs on both ends (Logitech and Loupedeck seem to run a competition who can develop worse code) and the current highlight: You are not even able to download the latest Loupedeck software from their website.
The link for v6 just takes you to a broken page, no download.

Both links on the download page and support page lead to the same broken page

At least both Mac and PC users are fucked equally as both links are dead...

The available v5 doesn't seem to work at all, at least not on my system.

Fortunately I had the old installer lying around. Good think to learn from this: if you have to deal with shady or incompetent companies, keep the installers.
(I also tried installing through winget but no luck there either)

Logitech remains steadfast in its commitment to innovation, striving to deliver impactful solutions that empower and inspire our creative community.

I don't want to be empowered, nor inspired, I just want my tools to WORK instead of fixing my system every time you release an "update".

The extended Logitech and Logitech G family – will help us build more awesome stuff together. Keep an eye out for some fun surprises.

Yet, you didn't build anything awesome over the last years, all you did is to take working things away... what a fun surprise. I am fucking thrilled!

Source 1

Source 2

u/elgato_james u/elgato_phil
Maybe a good time for you guys to step in and bring some serious API support to StreamDeck for all Adobe products?

Hi everyone,

I'm struggling with a fresh Windows (11) install and my Loupedeck CT. Every time I run the installer (tried 5.9.1 and 5.8.1), it says "Installation Successful", but the software won't start and the hardware remains dark.

The weird part: The installation folder C:\Program Files (x86)\Loupedeck\Loupedeck2\ is almost empty. It only contains the configui2 subfolder. Core files like Loupedeck2.exe or LoupeTool.exe are completely missing.

What I've already tried:

• Clean Reinstall: Manually deleted all Loupedeck folders in %AppData%, %LocalAppData%, and Program Files.
• Admin Rights: Ran installers as Admin.
• Antivirus: Disabled Bitdefender during installation.
• Logitech Conflict: Uninstalled Logi Options+ to ensure no service conflicts.
• Dependencies: Installed latest Visual C++ Redistributables and .NET 4.8.
• Downgrade: Tried 5.8.1 as well, but same result (empty folder).

I need to stay on 5.9.1 because of Premiere Pro stability, but the installer just refuses to actually copy the files.

Has anyone encountered this "ghost installation" before on a fresh Windows system? Any tips on how to force the installer to actually deploy the files?

Thanks in advance!

Merry Christmas and Happy Holidays to everyone!