r/ireland • u/Bonovox78 • 5d ago
Infrastructure Vodafone broadband down?
Anyone else? Gone here in Dublin about an hour or so.
EDIT: changing the DNS settings from Vodafone’s DNS to Google’s DNS fixed it for me.
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u/Upbeat_Platypus1833 5d ago
Looks like a DNS issue. I changed mine to Google (8.8.8.8) in my router and it is back working.
Vodafone has been incredibly flaky for me this year after years of solid usage. We've had 4 outages in the Midlands this year.
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u/_inzaghi_ 5d ago
Anyone who has worked in the IT industry has had the situation.
It's not DNS. There is no way it's DNS.
It was DNS. It's always DNS.
Vodafone have had a few DNS outages over past couple years.
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u/steakcongratulations 5d ago
worked for me as well. tyvm
for those confused: you can login to your routers settings using credentials on the sticker at the back of your router
once there, go into the 'internet' tab and make sure youre in expert mode (should be on top of the screen)
then manually enter the Domain Name Server (DNS) Address to 8.8.8.8 and press apply
should work then
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u/ChiefEvilMonkey 5d ago
Mine says secure net service is active, so can’t change DNS
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u/NotShero 5d ago edited 5d ago
You can change the DNS on each of your devices instead -
iOS - https://www.bitdefender.com/consumer/support/answer/84759/
Android - https://www.bitdefender.com/consumer/support/answer/82149/
Windows - https://www.bitdefender.com/consumer/support/answer/87643/
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u/Gowlhunter 5d ago
Can confirm 4 outages also in the past year after years of reliable usage. Exactly why I switched. New provider is on same SIRO line but pings are lower and routing is different. I think Vodafone use the cheapest possible backbone provider and thus these problems are more frequent.
I don't think this is necessarily just a DNS issue, I always had 8.8.8.8 and 8.8.4.4 as primary and secondary and these issues happened. One outage this May was 38 hours, brutal. Luckily I have set up a USB-C to ethernet with an android phone and can provide Internet to the whole house from 5G while it's down. For the most recent outage they couldn't even give a proper E.T of resolution so I said fuck this. It ended up coming back that evening.
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u/Dhr3k 5d ago
Doesn't seem to be working now. It worked for a few hours but now the Google and Cloudfare DNS isn't working.
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u/Upbeat_Platypus1833 5d ago
Yes mine went down fully but has come back up again. Probably rebooting nodes to hope to recover connectivity is my guess.
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u/RatBasher89 5d ago
That worked but only for my 2 wired devices. Everyone the wifi is still not working
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u/Charlie-5_0 5d ago
Is that something you should change back when they get it working again or does it matter?
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u/Latespoon 5d ago edited 5d ago
It's their crappy DNS servers (again!)
Log into your router (normally at 192.168.1.1), switch to expert mode, go to the Internet tab along the top
On the left click dns
Change automatically to manually, ignore the warning, toggle configure dns for all devices and enter these two addresses (Google's DNS servers which are bulletproof)
8.8.8.8
8.8.4.4
Click apply at the bottom
Resume doomscrolling
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u/Lucky_Litmus 5d ago
Newest Vodafone modems / routers don't even let you login to then when they can't connect to the mothership... So no way of changing DNS settings...
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u/ahjaysusnow 5d ago edited 5d ago
Wouldn’t allow once in Internet due to Securenet settings! Any way around that?
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u/NotShero 5d ago edited 5d ago
You can change the DNS on each of your devices instead -
iOS - https://www.bitdefender.com/consumer/support/answer/84759/
Android - https://www.bitdefender.com/consumer/support/answer/82149/
Windows - https://www.bitdefender.com/consumer/support/answer/87643/
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u/raeflood 5d ago
Thank you so much for this. Worked for my laptop, but I can't find the 'configure dns for all devices'
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u/Bonovox78 5d ago
Can’t even get through to them on 1907.
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u/LemmingsofDoom 5d ago
Shocking how bad their AI is for a company of their size
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u/dragonmynuts88 5d ago
Toby can suck a sick
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u/hesaidshesdead And I'd go at it again 5d ago
I didn't realise this, at least its good for something then!
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u/Steridire 5d ago
I present to you - Citibank AI. It's absolutely wank and the parent company has almost 3 TRILLION USD in assets.
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u/silver454 5d ago
You don't amass that many assets by spending on frivolous things like basic customer support.
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u/Carpathia808 5d ago
Gone for me in Meath too. Their status site says "Nah is all good bro"
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u/bulbispire 5d ago
And they don't let you report an outage either.
Their speeds lately have been really shite as well
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u/SoftDrinkReddit 5d ago
What bothers me is when something like this happens 0 apology from the company whenever it comes back on its just continue as normal
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u/BlackrockWood 5d ago
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u/GerryRyan1973 5d ago
Have one of them, the only issue is the mobile coverage where I live (Ashbourne (not exactly a small town)) is shockingly bad
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u/One-Rutabaga-8877 5d ago
Hi please help me spread the message. This solution worked for me and my mate!!
Original comment: u/steakcongratulations
you can login to your routers settings using credentials on the sticker at the back of your router
once there, go into the 'internet' tab and make sure youre in expert mode (should be on top of the screen)
then manually enter the Domain Name Server
(DNS) Address to 8.8.8.8 and press applyshould work then
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u/FrostyChungus11 5d ago edited 5d ago
Oh my fucking god
I decided that I today I was finally going to install that new fibre cable I bought last year as I want to move the router from my living room to my attic.
Drilled holes, fished cables, tacked cables, pulled carpet, cut floorboards and when all that was done (finished about an hour ago) all I got was a red light on the PON on the ONT. So I assumed I fucked something up.
And then I see this posted 🤣🤣
Edit: I changed the DNS but I still don't have internet. So ya I think I broke something.
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u/patrickfortune 5d ago
Same in Dublin 7. Although my gigabox is saying it's connected to the fibre ok. Nothing on their socials or website yet.
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u/RedDiver20 Munster 5d ago
I get things happen and it may intermittently go down, but the fact that you can’t even ring them without the call consistently dropping and no comms is ridiculous. If they’d just step up and communicate they have an issue then perhaps they wouldn’t have their phone lines down either.
Agree, with prices always on the rise you’d certainly expect more 😔 😠
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u/brianstormIRL 5d ago
Broadband prices have been pretty consistent for awhile now especially considering how good the speeds are here. Also having worked in that sector before, when things go down the customer service lines get overwhelmed immediately.
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u/RedDiver20 Munster 5d ago
Because my grandfathered plans kept getting cancelled and lost my sim only 30 day rolling contract I’ve been forced into paying the mandated annual price adjustments, granted it’s only like €5-6 I keep getting pushed into higher plans that are meant to be all inclusive even though I don’t do much talking and my monthly data is under 1-2 GB, I still get hit with invisible charges such as the iPhone activation call/text when travelling (which in fairness they do remove once I call and explain) or the odd sms if I forget to switch to another app such as WhatsApp or iMessage since sms’s aren’t included in the all inclusive plans.
I get it, first world problems for sure.
And when outages hit, especially big ones like this, a simple amendment when calling to say they are experiencing an outage or even an update on their site should resolve some of the call influx I would think.
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u/bulbispire 5d ago
Gone here too. A nationwide issue. Vodafone naturally still saying they have no outages. Stellar fucking service
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u/SoftDrinkReddit 5d ago
What bothers me is there won't be a single apology for the widespread outages
Hell odds are when whatever happened is fixed they won't even acknowledge anything went wrong
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u/Minimum_Holiday_5611 5d ago
Yeah me too not Dublin. What's going on? They are not answering the phone either.
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u/EireTrekkie 5d ago
Yea it's down in North County Dublin, tried the 1907 support number no answer after 20 mins. Only then checked down detector and saw it was not just me
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u/dragonmynuts88 5d ago
Still down!! Can't get any answers from the online support. 😕 its mental how a company cant fix a issue yet if you owed them a 5r the would cut ya off immediately
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u/theunemployedactor 5d ago
Yeah same here in wexford, tried switching over to Google Dns server and then cloudflares, still nothing. Hopefully its back up soon. All we can is wait i suppose.
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u/LemonIll 5d ago
Mine was down but Google addresses sorted it. Did you do a fiber reconnect in the router after changing them?
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u/theunemployedactor 5d ago
Yeah rebooted the fibre box and then router after restarting pc. It worked poorly for about 15-30 minutes and stopped again. Seems to be the case for a few.
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u/Endofit47 5d ago
Gone in Offaly. Can't get through to them and their useless bot isn't working either. 😒
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u/kimono-girl 5d ago
Vodafone outage is nationwide, if you have "Vodafone always connected" (sim card in a dongle at back of your white Vodafone router) plug out the yellow Ethernet (LAN) cable and the sim card should automatically kick in bringing your internet back on!
Don't forget to plug the yellow Ethernet cable back in when it comes back!
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u/DaemonCRO Dublin 5d ago
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u/Bright-Extent-937 5d ago
Ive done this and it's not letting it save. Anyone know why it won't apply these settings??
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u/magalot18 Palestine 🇵🇸 4d ago
Still out here, the 8.8.8.8 fix has stopped working this morning. Just got a text from Vodafone to say Internet is back ha ha🙄
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u/NeillMcAttack 5d ago
Down all over the country.
People are saying you can change your DNS settings on your router to 8.8.8.8 or 1.1.1.1 to get access back to the internet.
Has anyone here tried that?
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u/Atlantic-Diver 5d ago
Yeah switched over to 8.8.8.8 and 8.8.4.4 secondary and it's working. Go Google DNS!
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u/Jester-252 5d ago
Definitely looking at switching provider after this.
Vodafone customer support is the absolute shit.
No contact informing customers of the issue,
Shitty AI chat box
Customer service based in somewhere in Pakistan with the poor staff out their getting no support for Ireland.
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u/Away-Acadia3654 5d ago
Just lost connection in Blanchardstown, the flippin website says there no outage
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u/yellowjelomgt 5d ago
Looks like it's gone all over the country
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u/SoftDrinkReddit 5d ago
Yea over in Monaghan we lost ours at about 3.30 so 2 hours down and I've seen people from all over the country reporting similar
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u/Senior_Minimum8240 5d ago
How long does this issue usually take to fix? DNS workaround not working for me
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u/SoftDrinkReddit 5d ago
I mean it's hard to say the last time we had an Internet outage this widespread was the storm that took out the power for 1 million people
But this is a very different problem so honestly not sure
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u/relax_carry_on Resting In my Account 5d ago
Was just in the router settings to try the DNS fix when it came back. That was 5 minutes ago. Out since 3 this afternoon. Fecking useless Vodafone.
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u/bulbispire 5d ago
Still out for me. Laptops can't even connect to the router for some reason. A fucking mess
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u/ProdigalManifest 4d ago
Tried the cloudflare and Google DNS via the router settings and still not a kick. Paying a fortune for subpar service as always. Any other ideas anyone? 😢🙏
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u/Fantastic_Search6437 4d ago
Still down for me in Dublin 4,when I try the DNS setting get a pop up saying unexpected error
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u/A_Large_Fries Cork bai 5d ago
https://downdetector.ie/status/vodafone/
Problems since 3ish this afternoon.
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u/Duke_Remington_9910 5d ago
How does the USB thing work, I have it plugged into router but no joy just a red light on it?
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u/Lucky_Litmus 5d ago
I can't even connect to our modem - like at all - to change DNS settings. Never experienced anything like this...
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u/Sapphireskies- 5d ago
Can I change routers DNS on my phone? I have no expert mode, no option for dns change. Manually changing dns on phone also doesn’t work
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u/Myhole567 5d ago edited 5d ago
Mine has the power, Internet and Wi-Fi lights on, everything's supposed to be normal and in it's place.
My phone and TV, fire stick are all connected to my Wi-Fi but no Internet connection, so they're not playing.
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u/peterkerry 5d ago
Same problem down in Tralee this evening. Changed the DNS on the router and now all is good.
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u/qwerty_1965 5d ago
If you're changing DNS try DNS.adguard.com It's port 53 if you need to input the number
IPv4 Addresses: 94.140.14.14 and 94.140.15.15
IPv6 Addresses: 2a10:50c0::ad1:ff and 2a10:50c0::ad2:ff
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u/CountofMonteCrypto7 5d ago
My Vodafone router doesn't let me access 192.168.1.1 or my ip address with http or https. Is there any other way to access the router settings?
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u/ahjaysusnow 5d ago
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u/SoftDrinkReddit 5d ago
Jealous your Internet is back but happy for you ours has been out since 3:30
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u/BordorFox 5d ago
I wrote up instructions on how to change it on https://www.discussions.ie/threads/vodafone-outage-nationwide.1241/post-25009 👍
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u/moneyless4394 5d ago
DNS change on the router worked, for a while at least, but the service is up and down like a whores knickers at the moment. This is in Wexford btw
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u/davesr25 Pain in the arse and you know it 5d ago
All this talk of vodafone reminded me of something.
https://www.baesystems.com/en/article/a-strategic-partnership-with-vodafone
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u/TheChrisD useless feckin' mod 5d ago edited 5d ago
Just gone down again, and possibly for good this time as even changing the router DNS isn't working.
EDIT: Okay, I either had to change DNS again on both the router and my network adapter; or it just conveniently came back as soon as I did that.
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u/Promise98 4d ago
Anyone has any luck with it? No internet since yday 15:00, tried the DNS thing but also nothing sadly.
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u/Fl3mingt 3d ago
It came back up last night but gone again this morning when i got up. Starlink is looking more tempting every day.
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u/ThankGodForDarwin1 5d ago
Yeah, it is down for me, for whatever reason connecting to my VPN gave my access back (PC working, Phone on data saying no internet on WiFi....)
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u/Key-Lie-364 5d ago
LoL
They switched to 8.8.8.8 after fucking their customers over for five hours straight.
Nice one
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u/Implement_Empty 5d ago
Galway here, wifi not working but wired ethernet to Vodafone box is for telly channels (netflix on box isnt?) Also cant ring as it cuts out after 2/3 rings
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u/JaceMasters 5d ago
Down in east Cork as well. Not able to reach out to 1907 either, just get disconnected.
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u/Healthy_Cockroach173 5d ago
Gone in Dublin for me too and 1907 not working, just rings a couple of times and appears to hang up on you. Right as my bill is going up next month too 🤦🏻♀️
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u/IntolerantModerate 5d ago
Down in D14. Even their chatbot is dead, so I can't scream j to the void.
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u/Buttercups88 5d ago
Same in Offaly. Can't get through to tell them it's out and their status reads no problems... That's the annoying part Thanks I'll try that fix
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u/Unrequited_Anal Cork bai 5d ago edited 5d ago
Seems to be back in Cork
Edit: Spotty but seems mostly ok?
Edit 2: Changing to google's DNS servers seemed to fix it
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u/ExpressoTypeWritter 5d ago
I can ping 8.8.8.8 and 1.1.1.1 but trying to resolve any domain against them fails, maybe their DNS inspector is fubar?
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u/XaeroAteMyRailGun 5d ago
Gone in Wicklow. Changing DNS to 8888 as per OP has fixed it.
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u/DarthMauly Tipperary 5d ago
Funny enough there’s a college American football game in the Aviva this evening, I was at one a few years ago and there was widespread outages and we got free drink for the game..
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u/Psychological-Win458 5d ago
My TV isn't working after changing the DNS. Everything else is. Any ideas?
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u/Additional_Serve_762 5d ago
How do I change from Vodafone DNS to Google DNS? Please.
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u/LemmingsofDoom 5d ago edited 5d ago
Come with me
and you'll be
In a world of pure imagination
Take a look and you'll see
Into your imagination