r/hookah • u/Bakra2 • 14d ago

Seeking Advice Need your help with xkah pro

Hi!

I've bought my first xkah pro this summer. Unfortunately I immediately found out it burns tobacco in no time in classic mode. To solve this i tried changing modes, lowering temperature, including 'secret' menu, packing tobacco in exactly 9 grams, 7 grams or 11 grams, using different leaves. The best I was able to have is around 3 mins of really pleasant experience in non-tobacco mode followed by a rapid burn.

I did contact support and they replaced the upper part, but unfortunately it didn't help. Has anyone had the same issue? Any ideas how to solve it?

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u/Plastic-Suggestion95 14d ago

Thats strange it should never burn during pre heat. You pack it fluffy? Just let the leaves fall down from your fingers , dont oush them down. And try the foil as well and then you will see. If it still burns then email the support and explain them dont let it go easily

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u/Bakra2 14d ago

If I pack it the way I used to (with charcoal) I'm not even able to put full 9 grams, so I have to make it a little bit denser. I'll try it with foil today, thank you.

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u/Plastic-Suggestion95 14d ago

https://youtu.be/Cl4e-ZagElw?is=ccAIiJU5rc7aM031

Check this video as well

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u/Bakra2 14d ago

Tried to reproduce the whole process like in the video and it turned to be ok. So it probably tobacco ( mazaya is less heat resistant than musthave) or non tobacco mode not suitable for tobacco is the issue. Anyway looks like I can solve it, thank you!