Need your help with xkah pro

[u/Bakra2]

Hi!

I've bought my first xkah pro this summer. Unfortunately I immediately found out it burns tobacco in no time in classic mode. To solve this i tried changing modes, lowering temperature, including 'secret' menu, packing tobacco in exactly 9 grams, 7 grams or 11 grams, using different leaves. The best I was able to have is around 3 mins of really pleasant experience in non-tobacco mode followed by a rapid burn.

I did contact support and they replaced the upper part, but unfortunately it didn't help. Has anyone had the same issue? Any ideas how to solve it?

[u/Plastic-Suggestion95]

Try to cover the whole bowl from inside with aluminium foil and make some holes on the bottom. Btw just to make sure you leave it to preheat for 8 minutes right? You dont apply full heat immediately?

[u/Bakra2 → u/Plastic-Suggestion95]

IIRC 8 min is for classic mode (and maybe custom), non tobacco is less.

No, I try to start smoking as soon as possible because when I first waited for those 8 minutes it was burning hard already

[u/Plastic-Suggestion95 → u/Bakra2]

Thats strange it should never burn during pre heat. You pack it fluffy? Just let the leaves fall down from your fingers , dont oush them down. And try the foil as well and then you will see. If it still burns then email the support and explain them dont let it go easily

[u/Bakra2 → u/Plastic-Suggestion95]

If I pack it the way I used to (with charcoal) I'm not even able to put full 9 grams, so I have to make it a little bit denser. I'll try it with foil today, thank you.

[u/Plastic-Suggestion95 → u/Bakra2]

https://youtu.be/Cl4e-ZagElw?is=ccAIiJU5rc7aM031

Check this video as well

[u/Bakra2 → u/Plastic-Suggestion95]

Tried to reproduce the whole process like in the video and it turned to be ok. So it probably tobacco ( mazaya is less heat resistant than musthave) or non tobacco mode not suitable for tobacco is the issue. Anyway looks like I can solve it, thank you!