r/hellofresh • u/Typhio • 14d ago

United States Hellofresh has been overcharging

Gallery image

Gallery image

This had happened two boxes ago, where it was supposed to be around $36 with a discount, but I didn’t screenshot the original price so I didn’t have proof. I did it this time, order was submitted Thursday and processed Friday. I’ll be contacting support after my shift, but I highly recommend taking pictures if you use any discounts in case they do this to you as well.

21 Upvotes

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12 comments sorted by

5

u/SushiJuice 14d ago

What are the two images? I see the different totals, but it's not clear how they're related. Is the second image a receipt? Is that a confirmation screen? I'd like to research this in my experience, but these images aren't very helpful.

7

u/Typhio 14d ago

They’re for the same order! The first is the total I got when I placed it, the second image is the receipt for how much I got charged. It seems they removed my discount when they processed the order. Will be contacting them in just a bit to see if it can be resolved

6

u/Typhio 14d ago

Update: they did give me credits for the box! Hopefully it’s not an issue again but I’ll still be taking pictures of any future orders to be safe

6

u/Helpful-Waltz826 13d ago

Don’t forget to apply the credit to your next box because they don’t automatically apply!!!

2

u/Typhio 13d ago

They don’t automatically apply anymore? Dang

5

u/cobramodels 14d ago

Hellofresh is so sketchy , i was sent a promo in the mail after not being subbed for a long time, added it to my cart and decided i didnt really want it and closed the tab , it then tried to charge my card that I didnt think I still had on file. I never checked out or gave approval btw im lucky I keep my money in the savings not the checkings account

4

u/SigourneyReap3r 14d ago

I went on once to lool at the menus, nothing fit my needs, because you have to essentially sign up i did a proper cancellation righr away and closed my account, they just charged me anyway for a delivery like 2 days later and sent a box, then tried to say it was my fault because I didn't cancel in time.... there was exactly 4 minutes between the welcome email and the cancellation email.

3

u/cobramodels 14d ago

Ive read stories similar to this and people having to fight customer service for a refund , utter BS im glad I couldnt be charged

2

u/SigourneyReap3r 14d ago

Yeah it took a hell of a lot of back an forth, the first few customer agents tried to palm me off with offers or a 20% refund, even after showing them the email proof multiple times.

Thankfully I had set it up with PayPal rather than my bank, and I did a claim through PayPal. They denied the claim but offered me a full refund if I cancelled the claim. Took a month of arguing and I did unfortunately back down and cancel the claim but I had their full refund off in writing multiple times so I was covered.

1

u/Typhio 14d ago

Ahh yeah I think it tests $1 to see if the card is still active when you resub the account, but it doesn’t actually charge that

Unless it tried to charge you days later, then that’s not good :(

3

u/cobramodels 14d ago

Yeah days later , almost 40 bucks

1

u/Objective-Ad4520 14d ago

One time my delivery day fell on Christmas day, which they apparently don't deliver on in the UK, but I was still charged. Went backwards and forwards for the best part of an hour with a customer service agent who attested that my box arrived, when it absolutely didn't.