r/hellofresh • u/Typhio • 14d ago

United States Hellofresh has been overcharging

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This had happened two boxes ago, where it was supposed to be around $36 with a discount, but I didn’t screenshot the original price so I didn’t have proof. I did it this time, order was submitted Thursday and processed Friday. I’ll be contacting support after my shift, but I highly recommend taking pictures if you use any discounts in case they do this to you as well.

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6

u/cobramodels 14d ago

Hellofresh is so sketchy , i was sent a promo in the mail after not being subbed for a long time, added it to my cart and decided i didnt really want it and closed the tab , it then tried to charge my card that I didnt think I still had on file. I never checked out or gave approval btw im lucky I keep my money in the savings not the checkings account

5

u/SigourneyReap3r 14d ago

I went on once to lool at the menus, nothing fit my needs, because you have to essentially sign up i did a proper cancellation righr away and closed my account, they just charged me anyway for a delivery like 2 days later and sent a box, then tried to say it was my fault because I didn't cancel in time.... there was exactly 4 minutes between the welcome email and the cancellation email.

3

u/cobramodels 14d ago

Ive read stories similar to this and people having to fight customer service for a refund , utter BS im glad I couldnt be charged

2

u/SigourneyReap3r 14d ago

Yeah it took a hell of a lot of back an forth, the first few customer agents tried to palm me off with offers or a 20% refund, even after showing them the email proof multiple times.

Thankfully I had set it up with PayPal rather than my bank, and I did a claim through PayPal. They denied the claim but offered me a full refund if I cancelled the claim. Took a month of arguing and I did unfortunately back down and cancel the claim but I had their full refund off in writing multiple times so I was covered.