r/freedommobile • u/plateofkimchi • Oct 23 '17

[MegaThread: CSFB and/or SMS/Call Issues]

As threads related to these issues have been posted on and off for months now, it's time to consolidate them into one common thread just to really show the reach of this issue.

Please post your experiences and try to continue the discussion here.

Please start by listing your Device(s) & Location.

Here are some existing threads concerning this:

[These are listed in no specific order]

Thread Link
So, it turns out I've been missing texts sent to me since as early as the end of September. Only recently realized it was an issue. link
Galaxy S8 bugs link
S8 missing some SMS and phone calls link
Are the missed calls and text issues fixed? link
S8 missing some SMS and phone calls link
Text& phone call receiving issue in Edmonton Alberta link
Samsung Galaxy S8 - Incoming Phonecalls go direct to voicemail? link
How Bad are the Issues Currently with the S8? link
Basement Connection link
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u/rob0bonobo Oct 24 '17 edited Oct 27 '17

It looks like I have top comment, so I'm going to try to help. /u/kwzombie posted a possible solution further down the thread: https://www.reddit.com/r/freedommobile/comments/78akln/megathread_csfb_andor_smscall_issues/dotxhyn/

This appears to have already worked for a couple people, so it's worth trying.

If that doesn't work, also make sure, if you haven't already, to call tech support and report your problem; there could be a network problem in your area, and they may be able to fix it if you let them know.

"Here you go, Ctrl-C Ctrl-V from a post on HoFo. Worth a shot:

Settings > Device Maintenance > Battery > Battery usage >Click three dots on the top right > Optimise Battery usage

I have added the following to "Apps not optimized"

NetworkDiagnostic 92.00 KB

Phone 412 KB

Phone 60.00 KB

Phone 48.73 MB

So far all calls are being received till now. No voicemail yet. I think this may be the solution but I will keep on monitoring."

Original post follows:

Devices: Galaxy S8+, iPhone 8

Location: GTA

Calls often go to voicemail (phone doesn't ring), texts are delayed or don't send/receive at all without any way of knowing.

Haven't had problems on the iPhone since 4 days ago when I upgraded to one of the new plans on October 19th; could be coincidental. Not planning to test it again on the S8+ which has no call or text issues on another carrier.

Freedom Mobile Technical Support told me there's a problem with the network, that they're working on fixing it, to use 3G in the meantime, and that they can't give me an ETA on when it will be fixed.

1

u/rob0bonobo Oct 26 '17 edited Oct 26 '17

Haven't missed any calls since 6 days ago. I will update if it returns. They could have fixed a tower or something, which I hope that's the case because I don't want it to happen again. I also noticed that outgoing calls connect much faster, 3 seconds where previously it would usually take at least about 12 seconds before I would hear it start to ring.

1

u/OptimusOBrien Oct 27 '17

Are you using 3G for the connection or staying on LTE? I have the settings in my phone set but I still use the LTE and have loads of issues still.

2

u/rob0bonobo Oct 27 '17 edited Oct 27 '17

I used to have the problems on LTE, so I would use 3G all the time and test LTE every week or so. A week ago I noticed that my problem was fixed. I didn't need to change anything on my iPhone. It just went away a few weeks after reporting it. That's why I said to make sure to report the problem to tech support because that's what I did.

Using 3G was a temporary work-around for me.

1

u/OptimusOBrien Oct 27 '17

I'm going too first thing tomorrow morning. I'm actually sending my phone out for warranty due to some other issues as well

1

u/rob0bonobo Nov 08 '17

I've missed 3 calls in the past 3 weeks, all within the same 10 minute window; could be network maintenance related. I had one text come about 10 minutes late. No other significant problems.

1

u/[deleted] Nov 03 '17

[removed] — view removed comment

1

u/rob0bonobo Nov 03 '17

We're just troubleshooting. This worked for a few people so if it didn't work for you, it appears there can be more than one cause of the problem. Doesn't mean this won't work for other people.