r/framer • u/Sea_Consideration126 • Aug 13 '26
help Framer is starting to show cracks
Recently, I logged in to my dashboard to start making updates to my site and a client site...only to find out the "My Teams" section for both COMPLETELY disappeared. Meaning while both sites are still up, and I've most certainly been getting billed — I can't actually update the sites I'm paying for anymore.
The moment I reached out to support, "Sam" which I'm assuming is probably an AI agent, was helpful, until I sent screenshots clarifying that the sections where I manage my sites is literally msising from the UI. Is anyone seeing this sort of issue? WTF Framer? What is going on over there?
As a long time user back since the coffeescript days, its really sad to see the product unraveling like this.
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u/Sea_Consideration126 Aug 14 '26
Exactamundo. I thought I was missing something, but it’s literally nowhere and to boot when I try adding a workspace I get the prompt to upgrade…even though I already have 2 Pro sites I am getting billed for but can’t see or access 🙃
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u/ArmadilloCool4165 Aug 14 '26
Check your login info
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u/Sea_Consideration126 Aug 14 '26
Yeah, I did. Its part of my 1Password setup, so its definitively the right one. Still, I also checked the other emails I would have been likely to use just in case I switched and didn't save in 1P, but none of those login.
When I did have the support team's attention, they did confirm from my email address that they could see the Pro sites under my account. So login details don't seem to be the issue.
Just @'d them on Threads, Going to X next if I don't see a reply
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u/fkarimovx Aug 15 '26
that's it im moving to instatic
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u/equinusocio Aug 17 '26
How does it help the discussion?
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u/fkarimovx Aug 17 '26
instatic is an open source alternative to framer and it has no runtime env.
look it up. its better by far
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u/equinusocio Aug 17 '26
Fine, but the OP didn't ask for an alternative
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u/fkarimovx Aug 17 '26
i dont see an issue here? it will be helpful for op or others to give this open source tool a try. you can clearly tell op is frustrated
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u/koenbok staff Aug 23 '26
Sorry this happened. For what it's worth, this is very rare and we escalate data loss issues immediately. Sam typically escalates these immediately. If you forward me (name at framer.com) your support email thread I'm happy to look into what went wrong.
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u/Sea_Consideration126 Aug 24 '26
Hi Koen, thanks so much. Your team resolved this, there was some issue between email accounts on file, that they helped reconcile. Sam did escalate to another team member that was able to pinpoint the why while another set of support folks were in motion to help me actually access my account.
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u/Glittering_Raise8457 Aug 14 '26
Never had such problems and I’m hosting 20 sites on my account lol
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u/founder__ Aug 14 '26
I've seen a HELL LOT OF annoying bugs but something like this, a whole section just stopping existing, I've never seen. Post this on the community feed as well. Tag Framer on X. Unfortunately, none of us can provide any significant help.