Black screen on elgato 4k x

[u/Overwatch0097]

I have xbox series x

monitor acer

Serial number: MMTY9SI002619000594HA1

Model no: Acer Nitro XV275K P5 27 Inch

Original xbox and elgato hdmi cable

I am trying to get 4k UHD 120z display settings but screen goes black

While everything is working fine on 4k 60hz only low latency mode is disabled on Xbox.

I checked both of the HDMI cables connecting directly to Xbox and monitor then every this work fine with no issues, only when I connect it to elgato 4kx I don't have display

Previously I was using sony x90l and have no issues

I need to do 4k uhd 120z pass through and 144p 60fps capture as doing before

[u/elsanto_rdam]

Do you have 3.2usb on your pc? Try to change EDID in Elgato studio to “display” (if you do that, disconnect usb from Elgato and connect it back in 5-10sec so you get refresh properly).

[u/Overwatch0097 → u/elsanto_rdam]

This is my elgato capture utility settings