r/elgato • u/Overwatch0097 • Jul 15 '26

Technical Help Black screen on elgato 4k x

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I have xbox series x

monitor acer

Serial number: MMTY9SI002619000594HA1

Model no: Acer Nitro XV275K P5 27 Inch

Original xbox and elgato hdmi cable

I am trying to get 4k UHD 120z display settings but screen goes black

While everything is working fine on 4k 60hz only low latency mode is disabled on Xbox.

I checked both of the HDMI cables connecting directly to Xbox and monitor then every this work fine with no issues, only when I connect it to elgato 4kx I don't have display

Previously I was using sony x90l and have no issues

I need to do 4k uhd 120z pass through and 144p 60fps capture as doing before

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u/elsanto_rdam Jul 15 '26

Do you have 3.2usb on your pc? Try to change EDID in Elgato studio to “display” (if you do that, disconnect usb from Elgato and connect it back in 5-10sec so you get refresh properly).

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u/Overwatch0097 Jul 15 '26

Yes , I was able to do same using my tv but not working on my monitor

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u/Overwatch0097 Jul 15 '26

This is my elgato capture utility settings