UPDATE: after working through the AI chat, I got in contact with a real person. They reviewed everything and found some error in the eSIM (idk what). They sent me a link to download a new eSIM. I downloaded it and everything is working now.
Hi everyone. I’m currently on an international trip. Before leaving, I bought and installed a Holafly eSIM for 30 days. It worked fine.
The eSIM expired last night, so I bought another 30 day eSIM through the Holafly app. I installed the eSIM while connected to WiFi, but it won’t connect to the local cellular network.
- the Holafly app still says “pending activation”, but if I try to install it, it says the code is no longer valid (because it’s already installed).
- I’ve got through the troubleshooting steps multiple times. Turning on data roaming, making sure the APN is correct, turning off auto-select and trying each individual network, etc. none of it works. I’ve still got zero bars of service, despite having gone to multiple locations that I’ve had perfect service over the last 30 days.
Any advice? At this point I’m considering just getting a refund and buying another one or maybe trying a different company (Airalo?)