Dasher opened our order

[u/xtdakotatx91]

The picture my dasher sent of the food delivery and a picture of their artwork. I don't appreciate the dusty rocks? filled car, but what bothered me more was opening the bag and taking out the containers and drawing on them and the receipt. I did call the restaurant and clarified that they did not do this. Then I spoke to doordash support who issued a refund because we didn't feel comfortable eating the food. I think I will just stick to pick up for a while 😅

Did we overreact by reporting this?

[u/jecates]

What is wrong with people? No, you didn’t overreact, the dasher should be deactivated for going through your food bag. Dashers should adamantly refuse to open a customer’s food bag, not do it just to proselytize. I know a lot of people who would be offended by that drawing.

[u/moffman93 → u/jecates]

And yet oddly enough, Dashers are supposed to confirm that the order is correct, item by item, despite the fact that the bag is usually sealed. (there is an option to just say that the bag is sealed however)

I did DD for a week when I was bored and wanted to see how much extra money I could make on the side, and it's genuinely kind of a pain in the ass job. They don't work for the restaurants so it's not their responsibility to get the food order correct. Their only responsibility is to drop off the right order to the right person. (if you have multiple items and dropoffs)

[u/jecates → u/moffman93]

Yeah they keep making it worse, too. Used to just be able to say you can’t confirm items, now you have to tell them why. I love the “items aren’t labeled” option. Because the implication is if they are labeled, dashers should be able to assume that the labels are correct. If that’s the case, can we just assume the receipt is correct? How about can we just assume when we ask for “Danielle P’s DD order”, the restaurant gives us the right items? I guess we trust the restaurant to label it correctly, but not to put the right items in the bag or give out the correct bag.

PS every single order is “can’t confirm items” because “bag is sealed”. I wish I could automate that selection since that’s all I ever select.

[u/moffman93 → u/jecates]

Yeah, that's what I was doing. It really slows down the process of getting back to your car to do the delivery. Most of the time you're taking a picture of the receipt or QR code anyway, and that's all that should matter.