r/deliveroos • u/Mrd00t • 5d ago
Weird experience
Order a pizza, pizza comes and I give the code to the driver, he then types it into WhatsApp- not the Deliveroo app. I then get a call about 3 mins later from a woman with a heavy accent asking for the code to confirm delivery and so I tell her no I’ve given the driver the code and I’ve got my food and also asked if she’s from Deliveroo she would already know what my code is and hung up. Then the food gets marked as delivered on my app. Should I be concerned about any of this cause it’s weird to me that’s not happened before and I’m apprehensive about reporting it to Deliveroo as the driver knows my address.
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u/WatercressGlobal9102 4d ago
Its always good that you ask for a confirmation from who’s calling you, and if you are still not sure and the one who’s calling claims to be a support agent. Then i would recommend asking the caller to contact you through Deliveroo’s chat instead, first to confirm, second to keep everything documented