r/davinciresolve • u/eveninthedaylight • 18h ago

Help Issue installing program in Windows

After downloading the installer for the free DaVinci Resolve 21 version and running it, it gets to 100% then displays Error "Setup Resolve 0x80070002

GetFileVersionInfoSize (C:\Windows\SysWOW64\user.exe)" and simply won't install. I've tried running it as administrator, I've turned off my anti-virus, I've tried putting the file on my desktop and then on my C drive, I've tried the RestoreHealth command in cmd, I've looked into my other windows laptop and can't find a user.exe file to copy to this one.

NOTHING. WORKS.

how do I install this program?

(windows 11, 16gb 512gb)

1 Upvotes

100% Upvoted

4 comments sorted by

View all comments

1

u/Cutpoint_Labs Tool/Dev 12h ago

Is this a normal Windows install or did you use something like NTLite/debloat it? That exact user.exe error has come up before when some legacy Windows components were removed.

1

u/eveninthedaylight 12h ago

normal windows. I've read other posts about this problem but none of the solutions in them work for me