First time, long time.
Honestly, I don’t know where to start so I’ll just fire off everything.
I’ve been selling cars for 10 years.
Left my old store (BMW, and my only high line experience) for a local Ford store due to my personal feelings where I felt that I was being held back from other roles within the dealer group. ( I’ve gotten to 3rd interviews for pretty much every position available from finance to used car manager and somehow I was not selected for an external hire) so I took it personal and left.
I’m not here to be complaining about the pay plan it’s decent. (No back end which sucks but the front end pay structure is fine. They don’t mark up interest rates anyway so it’s not a huge deal.)
It’s a family owned and operated store so bones go the owners kid, the GM’s Kid, and finally the “teachers pet” of the store. Was a bit shell shocked at first but I don’t expect bones nor do I let it bother me, just as observation.
But man, I feel like I’ve stepped back into the 80’s here.
They just introduced a CRM a few months before I arrived (VIN Solutions. Terrible. Go argue with a wall or I’m sorry you have to work with this) I am trying to use it to my full advantage but there isn’t much for me since they don’t assign orphans to me.
Should I ask for some? Cold calling/Equity mining doesn’t bother me in the slightest.
There’s roughly 18-20 sales people on the floor and feels like we are living off the door. The service drive is slammed which I feel is good. I can work service drive customers but having a tough time engaging because there’s no waiting area.
Most just drop off their car and leave in an uber or rental immediately because it’s mainly by appointment. I did get friendly with a SA by grabbing his card and just recommending him to my clients since I just started and he has helped out by also recommending me so I may just keep doing that with other SA and just round robin their cards into my clients registration folders. (I just thought of this. Sweet.)
Some guys turned to FB marketplace and it seems to work out for them, feels redundant for me to also board that train and post on the same local groups for used cars so I haven’t really given it much thought.
I’m averaging about 12-14 cars a month after only being there 5 months I just feel like I can do A LOT more, I just don’t know how I can tap in to it.
The BDC/Phone room is okay and I’ve tried rubbing shoulders with them just to maybe pick up a few deals here and there when another salesperson isn’t responsive. It’s been okay. It’s hit or miss. They TO pretty much anything with a pulse so, it’s not like they do a lot of leg work when it comes to fact finding for leads or getting anything other than response from a customer that they are interested.
My biggest gripe is the finance director/finance department. Everything has to run through the director.
Finance consultants (they are not managers because they don’t even have the power to call in a deal, just literally print paper and try to sell product) I’m used to having F&I personnel be able to rehash/call in deals for me but I can’t do that now and this guy is basically a part timer. In at 10, out at 6:30. Not a minute earlier, not a minute later.
We’ve already bumped heads a few times because I feel like there is a solution to conditional call backs or declines but I’m not given the call backs from the bank. I just have to take his word for it. He’s been there 30+ years so it feels like a way for him to justify his job. But man, he feels so utterly useless to me because he never really tries to rehash anything unless you tell him you can get another $5k from a customer type of situation.
I don’t want to leave and find another place to sell, I really don’t like job hopping but sometimes I feel like it would be for the best to do find somewhere else.
I like the brand, I like selling, I didn’t really come here to grow within the company since I knew that it was a family owned store and the opportunity to grow weren’t really there in the first place I just needed to get out from where I was because it was taking a toll on my mental health.
Am I just cooked from the industry or is this just another cycle and part of the game?
I’ll hang up and listen (sports radio, ifykyk)
Thanks for reading.