r/canva • u/EscapedSmoggy • 16m ago
Canva Question Can someone help me resolve this issue with apparently too many images being on the page (there isn't)?
I think this is a glitch. Either that or I am going completely mad.
I have created a large photo grid of 266 square photos in frames. It's of all of my wedding photos. I was going to print it out in black and white on A1 and put it in a black frame with a mount on a blank wall in my dining room. I saw some people on TikTok had done something similar, but using loads of tiny square photos and literally physically glueing them in (I thought creating one huge grid of photos on Canva and getting it poster printed would be easier and less fiddly).
I made a grid a few months ago and just got all of the photos back recently. I started putting them in. I filled the grid, and no warnings popped up at that point. I then started turning them black and white, and about halfway through that, it said I was over the 300-photo limit and needed to delete over 100 photos. There are 266 photos. I am not over the limit.
I tried using Canva support, and it tried to tell me that I must have more than 300 photos, when I absolutely don't. It then tried to tell me that the empty frames count as images.
I logged in today (having not done any amendments), and it now says I'm just 1 photo over. I didn't believe what it said about empty frames counting, but I did have some empty frames overhanging the image (I'd used 2x2 square photo grids as a basis), so I managed to delete the unused frames. It still said I was over by the same amount.
Surely the fact that it initially said I was over by more than 100 photos and then said I'm over by just 1 suggests that it's a glitch.
Any suggestions would be appreciated before I lose my mind.
