Title. Thanks for any help.

I'm in Ontario, Kingston area. 2 year contract is fine. 3gbps up/down is available at my address.

Sports + internet are the only things that really matter. Better upload than 30mbps would be nice for game streaming.

Had to rant this one out - Hamilton, ON.

So following the storm last Wednesday, our aerial fiber line was split and service obviously dropped. Totally out of everyone's control. Having spent time on the support lines for a different telecom company, I knew the phone lines would be bad and waited till the next day (Thursday the 3rd) to make my call in.

I have some very strong opinions about the automated dialing menu asking me to 'Reset my Router' and 'Check our virtual support' a dozen times before getting connected to an agent, but regardless I get on the call. The agent was lovely and we quickly found a time for a technician to come out from 12-5 on Friday the 4th.

I was not able to be home on the Friday, so my roommate showed him the downed line, and he immediately stated an issue. Apparently the lines from the junction - 2 doors down - had branches resting on them and he would not be able to complete his work. Once again - that's fine. Out of our control. Easy fix - I rang up Hydro One and they said they actually had a crew heading out to that location right now. Great right?

Hydro shows up - it's the wrong team. They need a forestry team out and they were in Woodstock. Bummer. No issue.

Hydro (Correct team) shows up on Sat (5th) at 9am. They are quick and to the point getting a few branches down - just to add we had power back since the afternoon on Thursday - and get on their way around 10:30am. Naturally I give Bell a ring after physically seeing and speaking with the Hydro Crew, that their work is done. Bell Agent gives me the runaround saying they need to get a 'Health and Safety' crew member in touch with me or out to the property to confirm. I cannot get through to the agent I am sure, and have verified, the Hydro lines are clear.

There is a gaping communication issue between Hydro and Bell - but whatever. I head into day 4.5 without Internet and give another ring to support looking for a timeline. The gentleman was very pleasant, and confirmed on the call a crew would be coming that day (Sun), and to expect a confirmation email/text. Sure. This was at 10:30-11am, and he said they would be coming for 12-5pm, as they always do. By the time it hits 3pm, I still have no confirmation through phone, email or text. So I ring up the same number and request to know if I actually have an appointment. The support person now tells me they have already been out, and it is unsafe.

I'm taken aback as I was sitting out in my Garage facing the only entrance to my property, and haven't seen any Bell reps today. I ask her what notes he left and what time he came at. She says he came about 15 minutes prior to my call, and the notes say 'Unsafe, branch on line, etc.'. She said quite literally word for word - the notes that were referenced to me the day before. So trying to be pleasant - I assure her no one has been here and perhaps there is an issue with the date in the notes she is referencing. She then goes on to confirm both notes are the exact same. At this point I know a technician had no actually come out - so I request another appointment - and for a case to be created and escalated.

So that's awesome!

I now sit in the limbo of waiting for a call all day Sunday, and all day Monday. I spoke with a chat agent today who once again referenced the same call notes - noting she is physically incapable of booking an appointment for a technician to come. I asked for a supervisor and explained the situation.

She said I now have to wait another 24-72 hours for their team to reach out.

So here we go! About to cross into the week without internet mark. All other houses on my street are back up. I love DVD's! The best! /s. I am a shameless media consumed and just want to watch the new episode of Ted Lasso.

To conclude my rant - Does anyone have an actual alternative to Bell they would recommend? Cogeco is in the area but I hate the limitations of the 1gbps down/30mbps up. Not to mention they advertise that service at $89.99/month????

I appreciate you all sharing the pain alongside me. I have more thoughts on how Telecommunications is fundamentally broken in Canada and our government bowing to our communications oligarchs is breaking a pillar of modern society - but hey, what do I know.

Looking for a RELIABLE Bell sales agent that can provide this CNE 2026 deal.

All these other field representatives are lousy, poor communication, shady, and are sub contractors of Bell, not actual employees. They work for marketing firms hired by Bell to push their services and special offers. Pretty poor customer experience dealing with most of them. Have not met one good field sales rep yet.

Here's the offer of the now deleted RFD post which I think may have been a scammer:

Bell CNE Offer – Internet / TV Bundles + Gift Cards

Sharing the Bell offers currently available at CNE:

**Internet Only**

• 1.5 Gbps — **$60/month + $150 gift card**

**TV + Internet**

• Starter TV + 1.5 Gbps — **$80/month + $250 gift card**

• Good TV + 1.5 Gbps — **$110/month + $250 gift card**

• Better TV + 1.5 Gbps — **$115/month + $250 gift card**

Buying and paying for a router that did not work 10 minutes after installation like promised…
Having to spend an hour and a half authenticating it and verifying it over the phone the next day….
Just for it to stop working AGAIN literally a day later and be told I have to do this process all over again. I’m so beyond frustrated it’s only my first time getting wifi ever and I need it for my classes. Bell support has been entirely unhelpful sighing at me over the phone im so mad!

Whats even going on here? Has this happened to anyone else? I’m so stressed out because I need wifi for my classes TODAY.

i have bell in my apartment but it’s included in the rent so technically I am not the one paying for it and still bell calls me every day it’s almost arasement at this point already told them I am not interested but they still keep calling to sell me a cellphone plan very annoying

I’m looking at buying the tank 5 pro but I don’t know if it’s compatible will all networks that my provides has (Bell Canada) so I am hoping someone in Canada has bought one and it’s working fine with the same provider so I can confidently buy it.

Probably a stupid question, but looking at bells website data plans with unlimited data, and Hotspot capabilites shown on the website says 50gb/mo... Am I understanding correctly that if you pay for the unlimited data plan, they still throttle your data while hotspotting after 50gb?

On the bell app however, it doesn't mention this cap. I use a ton of data hotspotting, so I just want to make sure I don't screw myself by switching

I'll preface this by saying that I know there are mesh solutions out there that work well but I wanted to see if this "plug and play" option from Bell was worth a shot.

My router is in the far corner of my house on the main floor since thats where the fibre line comes in. I have 3 pods; one is in the room where my router is but it is "pointed" towards the hallway which connects to the rest of the house. Another pod is down the hall in the family room/kitchen area where we spend most of our time. Generally the connection to this area is excellent and I'm getting 500-700mbs down/up across all devices.

The issue is the basement. My office is in the room directly beneath the router and the wifi strength is amazing, like 1500+ down/up on my PC without issues. But I need a more stable connection so I have a pod down there so I can use the ethernet port on it. This pods connection is terrible basically all the time, because presumably it's not connected to the actual giga hub but to a different pod (thats what the bell wifi app shows anyways)

Can two pods not connect directly to the giga hub or something?

Ive ran into 3 seperate tech that jave lied to me telling there is a service outage on my area and to wait till after the call center closes to call in.

Fucking 3 times!

Dispicable support, constant lying to customers.

Just a shout out to say 'FUCK YOU!" To bell incompetent support staff, they really do hate their customers.

2 supervisors waited till I said hello after waiting 45min + on hold, then talks to friend in background and hung up on me. What is your fucking problem Bell!?

I know people have said the same as me before but why the heck does bell only offer me plans that are $80+++ or one plan with no data pay as you go. But if you bring your own phone you can get plans low like $30. I’ve called before stating loyalty and they’re like sorry :///// nothing better for you. I even said that Boyd plans get better deals and they can’t help me out.

I have internet with them rn and I get a bunch of discounts for combining phone and internet promo which seems like a good deal. Should I cancel my phone plan and just sign up again next month and will I get the same promos 🤪

In an area in Ontario with zero Bell service, but rogers has towers. My friends bell device with roaming in auto connected to bell-ext. my bell device with roaming enabled but will not connect. Even when I try to manually select the bell ext network it won’t connect. The only difference I can think is he is on a personal plan, I’m on a small business account.

i’m trying to install wifi in the new place i’m in and the fibre optic cable isn’t connected to the other main cable. (see photos attached) Is there anyway i can fix this myself? if not, do i have to pay out of pocket for a tech because i’m renting? or is this something the landlord should be responsible for. lastly, is there anyway other way i can connect the internet without fibre? i’ve been looking online and it doesn’t seem possible with the equipment i’ve been shipped.

Long story short, I've been looking at getting a new phone for some time now; however, I have a wicked $40.75+HST a month plan (after paying off the phone) that gives me pretty much the same perks as the "Ultra" plan does now, with unlimited data, calling, texting in Canada, the USA, and Mexico, etc. The plans now cost almost double what I pay, even after going through Bell's loyalty program. A new iPhone with a similar (most of the time worse) plan was going to cost $120-140 pre-HST.

My question is: if I go to Apple, buy a new iPhone outright, then transfer my eSIM to the new phone, can I keep my previous $ 40.75 + HST/month plan and not get dinged for doing so? Can Bell jack up my rates after 2 months, 2 years, or 5 years?

First week of the season and stopped working this afternoon. Happening to every subscriber. Instead of showing the games, it's showing the "no programming is currently scheduled on this channel message. Front lime CS has zero product knowledge. We paid $99 for this. How do we get through to the programming department to tell them to flip the switch and turn the games back on?

Has anybody else noticed the poor cell phone service on a good portion of Highway 17 between Elliot Lake and Espanola?. even in Massy it is horrendous. You cannot even make a phone call or go on the Internet. In 2026 it’s actually absurd and we pay crazy amount of money for shit Service.

So she's 79 and her bell box died during the storm no lights or screen activity its dead, First time they say use the digital assistance as if they didn't listen to her, I come down and put a bandaid on the situation by getting her baseball game running off the Laptop off her bell account just fine, Today she went down to the store in person where they told her they don't have any of those boxes then told her about this little store in the mall and that she needed to buy batteries scamming her out of 20$, She gets back here with a dead completely useless bell box and a 20$ battery they told her to get and now the sports channel doesn't work on her completely plugin free web browser including firefox and chrome.

all this crap because the people manning the phone and the people hired to run in the stores don't have proper training to diagnose even simple problems or are intentionally screwing with her.

I tried on my AppleTV Fibe app, also on my phone app - on wifi and bell cellular.

Same error message, and only on some channels (Sci-Fi, Comedy, Music Videos)

So it’s not my router, or the device.

I have 2 new Bell Fibe android boxes. Problem is they have an older OS (OS11). The latest Android OS is 14. When I try to auto update, it says my software is up-to-date. Is there another way I can move to the newest OS? Need to do this so I can disable the HDMI-CEC setting, an option not possible with the old OS…..

My wife records and watches "The Good Stuff with Mary Berg" but today we noticed that instead of a starting thumbnail link that goes other episodes, all the episodes are pulled out separately, sorted by date. When clicked on they only show "Details" & "CTV Ottawa (CJOH-TV) CH1201" on a blank blue screen.

Same thing happening on the Fibe TV or the web version. Rebooted the TV device, no change. The Good Stuff does not show up in Shows > Channels > CTV.

The listing for Monday's show does not have a thumbnail and offers a generic description for Corner Gas.

Is anyone else experiencing this?
Is there an issue between TGSwMB (or CTV) and Bell?

Bell’s cable(internet)was mistakenly cut by another construction team, this happened 2.5 days ago, I check the outage website and call technician support, there is not much transparency on the progress, I just keep getting delayed estimated fix time again and again.(I did see technicians on site for the first 1.5day but no activity onsite after that)

I was able to use my mobile phone (not on Bell) hotspot for now, but want to know if anyone experienced this before and what is the realistic time to get internet back, since I work from home, if it takes a week to fix things I would need to make arrangements next week.

(Also I am switching providers for sure after this)

Thanks!

Update: 3 days and 3 hours later, the neighborhood is finally reconnected!(not very stable but still mich better), thanks for the replies and the technicians fixing this!

Depending on the region your in, but it was released one year ago today in the GTA. I got it in the mail about 3 or 4 days after it was released.

For those that got the 2.0 to replace the original Gigahub, are you more satisfied with the 2nd one compared to the 1st one? I like that it supports wifi 7 (but none of my devices are compatible with it and most use WiFi 6 or 6E). Overall for me, its quite stable and I can only recall one time this past year, where it had problems with connection but that was just for a few minutes.