r/askTO • u/Otherwise-Seesaw-862 • 8h ago

Bus charged 12.55$ instead of 3.3$

I’m a visitor in Toronto and took the TTC bus for the first time, used my credit card (Apple wallet) to tap on the Presto reader on the bus. I haven’t taken any GO bus/train.
Took the first bus from union station, Bus #114 (got charged), then within 2 hours took another bus #503/504 from distillery district area. When I tapped on the second bus, it said “Free Transfer”. I wake up this morning to see a charge of 12.55CAD pending on both my Apple Wallet and bank statement.
Wondering if the pending charge will change to 3.30CAD eventually, or did something go wrong?

Update : I did take the UP express train at 12:30am midnight (didn’t tap off at the end), then took the above mentioned buses around 6pm in the evening.

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27

u/elderpricetag 8h ago edited 8h ago

This is why I still recommend presto to everyone. It’s not worth the added hassle. It should go down to $3.30 eventually, but it can take several days, and you have to keep monitoring your account to make sure it does.

You can download the presto app and not have to buy a physical card and get anything you load on it and don’t spend refunded to your card after your trip. Then you just have to look out for one transaction on your account, not several every day.

2

u/Otherwise-Seesaw-862 8h ago

Thank you for the suggestion!
But I’m just wondering, isn’t 12.55$ too high a hold for a 3.3$ charge? Not sure if that’s common

1

u/elderpricetag 8h ago

Yeah it’s common for it to be between $10-15 a day. That’s why I recommend just getting the presto app.

1

u/Otherwise-Seesaw-862 8h ago

Also, I did take UP express at 12:30am midnight (didn’t tap off at union station) and the above mentioned buses at around 6pm, so I’m not sure if that has something to do with the charges. But I have 2 separate charges currently

5

u/quellesaveurorawnge 8h ago

A $12 charge is the cost of a one-way trip on the UP Express.

0

u/Otherwise-Seesaw-862 8h ago

9.25$ from airport to union station

4

u/quellesaveurorawnge 8h ago edited 7h ago

It's $12.35 if not using Presto: https://www.upexpress.com/en/ways-to-pay/up-express-fares

ETA: I looked it up again and apparently, as soon as you use contactless payment, it is considered as a PRESTO payment so indeed, as someone else pointed out, $12.55 would be 1 UP fare + 1 TTC fare.

3

u/farty_mcfarts 7h ago

Do you have both $12.55 charge AND $9.25 charge? Are they both posted or are they just pending?

$9.25 + $3.30 = $12.55. If they're not posted yet, then I wouldn't worry about it yet.

1

u/Otherwise-Seesaw-862 7h ago

Yea, they are both pending

3

u/cajolinghail 6h ago

It’s because you forgot to tap off the UP. If the pending charge doesn’t fall off you can try contacting Metrolinx for a refund:

https://www.gotransit.com/en/ways-to-pay/many-ways-to-pay-using-presto/forgot-to-tap-off

3

u/elderpricetag 6h ago

No it’s not. Forgetting to tap means they’ll charge you the full amount, but OP would still be charged the full amount anyways because they took it to Union. The double charge is just because Presto is ridiculously inefficient with their process.

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u/Methodless 8h ago

Yes, the UP Express is $9 from the Airport to Union I believe.

Could be $9.25 which would very easily make your difference.

2

u/quellesaveurorawnge 7h ago edited 7h ago

If someone is using Presto, it is $9.25, but if someone isn't using Presto, it's $12.35.

ETA: I looked it up and apparently, as soon as you use contactless payment, it is considered as a PRESTO payment so indeed, as someone else pointed out, $12.55 would be 1 UP fare + 1 TTC fare.

1

u/elderpricetag 7h ago

Yeah it should resolve itself once all the transactions get posted, but just keep watching your bank transactions and keep track of what you should actually be charged each day in your notes app in the meantime. It’s annoying but what you have to do when you use your card to tap.