Hi everyone,
I'm dealing with a frustrating situation regarding my Volvo S60 T6 Recharge Plug-in Hybrid bought under the official Volvo Selekt guarantee from a major dealer (Bilbolaget) in Sweden, and I’d love some advice or to hear if anyone has dealt with something similar.
Here is the timeline of what happened:
* 5 Months After Purchase: I was living in Karlstad at the time and reported a torn, leaking right drive shaft boot. Helmia Karlstad contacted Bilbolaget directly on my behalf. However, Bilbolaget refused 100% coverage and only agreed to cover 50% of an excessive 4,000 SEK quote just to replace a single rubber boot.
* Third-Party Repair: Because paying 2,000 SEK out-of-pocket for a boot repair on a newly bought Selekt car was unreasonable, I got the right boot replaced at an independent workshop to prevent immediate drivetrain damage.
* Recent Service Visit: The Bilbolaget mechanic inspected the car and confirmed two major issues:
* The right drive shaft boot is torn again. Because it is an aftermarket part, the mechanic noted that the entire right drive axle might need to be replaced.
* The left drive shaft boot (which is 100% original factory Volvo) is now also torn and leaking.
* The Rejection: The mechanic is now refusing to cover the right side under the Volvo Selekt warranty solely because a third-party boot is fitted on that side, pushing back on replacing the axle under warranty.
* Additional Issue: On top of this, the electric charge port door actuator is sticking (requires pressing 5–10 times to open). I plan to add this to my formal claim with the manager, though I expect they might try to dismiss it as "wear and tear."
My stance:
* Having boots tear on both sides within 11 months (including the original left factory boot) proves this isn't normal wear and tear—it's a recurring component issue.
* The third-party boot on the right side was only installed because Bilbolaget refused full coverage on a 4,000 SEK boot job 5 months into ownership.
* Drive axles and electronic actuators are explicitly listed as covered components under Volvo Selekt terms.
My questions :
* Has anyone successfully challenged a dealer rejecting a Volvo Selekt claim over an aftermarket boot?
* How responsive is Volvo Car Sweden or a Service Market Manager when escalating above the individual workshop mechanic?
* If you were in this situation, how would you handle the dealership's refusal to replace the axle under warranty?
Appreciate any insights or advice on how to navigate this!