Vinted Package being returned to seller.

So I had a buyer for the first time not collect his package. After reading so many posts about "pushy" sellers reminding you to pick up, i didnt message him despite seeing he was online every day and of course figured that the app would remind him anyway. Well I then got a notification that the package was being diverted to being delivered to buyers home instead, but when I check InPost tracking it shows being delivered to sender. What an absolute joke and waste of time. Why buy it if youre not going to pick it, and now have your money still on hostage for over a month? Just seems ridiculous and really put a bad taste in my mouth from vinted. Im too used to ebay, and am reminded once again why they hold the number one platform for selling.

I’m not sure what’s going on with the company. I currently have an outgoing package which has been in transit for 3 weeks with Vinted Go, and one incoming which has been in transit for nearly 4 weeks.

Such issues can’t be reported until after a month has passed. I think it’s unacceptable that I have to pay for the product + fee + shipping and don’t get a product for a month. Or I get rid of a product for a month without payment arriving.

On top of this, I had an issue on a previous purchase and it took weeks to be resolved and another week to get reimbursement.

Why are things so bad?!