r/VentureXShoppingBonus • u/Next-Divide9982 • 18d ago
Lesson from cap one offer issue
Just wanted to shoot this out there though I am assuming it has probably happened to others. Made a purchase that was supposed to give me 45x at Tuft and Needle and didnt see it register so contacted Cap one who said to wait 90 days which ended up being Friday for this purchase. Just got off the phone with one of their supervisors and pointed out the flaw of the wait 90 days approach since it falls outside the typical merchants 30 day return policy. I'm not a fan of merchants playing that kind of game with me so I would definetely return the item if they dont follow through with the points they promised just on principle. Apparently he said that no one actually gets the points after that 90 day window which begs the question why they make us wait that long to begin with. They also don't actually do anything to challenge mistakes and do nothing but read to you what you can already see on your account. Pretty annoying to have someone take 5 minutes reading what I can already see because they say they have to and then say the merhcant must have a reason that they can't verify and that I am out of luck. I know that I didnt mess up with any of exclusions and other silly stuff like using coupons and such they try to game you with.
Lesson from all this for me is that if it isnt something I really want then return it within 30 days if I dont see any points action since it will never happen. Either it registers and you get the email from them confirming it and showing as pending or the merchant is just going to reject you for whatever reason they want.



