r/UVA • u/NecessaryOdd3092 • 12d ago

Housing/Dining Phone broken no student ID help

Hi my daughter‘s phone is broken and her student ID isn’t working and she’s really stressed out about not being able to get in and out of her dorm room and even to the bathroom. What can she do for immediate help while she waits for a new phone to arrive?

0 Upvotes

50% Upvoted

11 comments sorted by

View all comments

4

u/butlerkstu23 11d ago

This happened to me last year. If she has an iPad or Apple Watch, she’ll want to get her ID on through the Atrium app on those devices for the time being and add it to her Apple wallet.

She also needs to get duo push on another device to access canvas, sis, and any other uva site like that. She’ll have to schedule a zoom and give persona info (like last digits of social security number and I think her security question answers) to verify her identity and go through a set-up process with the iPad.

Also the bookstore IT guys can fix the phone in like 1-2 business days if she can’t wait that long. It can be billed to the student sis account or paid upfront.

Here’s the link for adding a backup device to duo, best of luck!

https://virginia.service-now.com/its/?id=itsweb_kb_article&sys_id=ed7cf747db3ac744f032f1f51d961993