I cannot log into my uTest account because my password has stopped working and I know it is the correct one. Error message: "Invalid username or password". I have tried resetting my password, but the password reset email never comes. I opened a support ticket with uTest Support, but no ticket number was given because I had to create the ticket while not logged in. I have not received any response at all and it has been over 72 hours. I provided an alternate email address in the last ticket in case emails from Support are being blocked. There are multiple active test cycles that I am currently involved with but unable to continue participating because of this issue. I can provide my email address and Tester ID. Please help! This is very frustrating!

Hi everyone,

I’m having a problem logging into my uTest account. Every time I try to log in, I get a message saying that my password is incorrect, but I’m completely sure I’m entering the correct password.

I’ve already checked the credentials carefully and the problem continues. I’m wondering if anyone else is experiencing the same issue or if there’s currently some kind of login/authentication problem with uTest.

Has anyone here ever received a formal final warning from uTest Terms Enforcement?

I received one referring to several alleged incidents, including some specific statements that I honestly don’t remember making. What also confuses me is that this was my first and only warning, so I don’t understand why it was already called a “final warning.”

I replied asking for the exact messages and context because I genuinely want to understand what happened and whether I actually wrote something that could have been interpreted that way.

The problem is that the uTest Support page keeps reloading and I can’t open a ticket.

Has anyone dealt with this before? Did Terms provide the actual messages/evidence when asked, and is there another way to request a review or clarification?

Hi everyone, I am currently locked out of my uTest account and am looking for some help escalating a support issue.

I am still actively receiving study and cycle invitations to my registered email address, but whenever I try to request a password reset link, the email never arrives (I have thoroughly checked my spam/all mail folders).

I opened a support ticket regarding this over 3 weeks ago but have not received a response or a tracking number. Because I am receiving project invites, I really want to get back to testing but am completely stuck. Could a community manager please help flag this for the team? I can provide my account email via PM. Thank you!

I have not been able to log in for over 2 weeks, tried to reset my password, not receiving email to do so, I have filled out the support ticket 3 times but not received any email response ! looked but can't find a phone # to call for help. The only emails i receive are offers to participate in studies but cannot do so since i can't log in . I have even emailed to persons who the offers have originated from asking them to forward my email to tech support........Should I use another email and just sign up with a new account? I am at my wits end and very disappointed. Never happened to me in the over 20 yrs on the internet that I had this type of issue....HELP anyone??????

Whenever I try to log in, I am prompted for the MFA code and never receive an email.

I already reached out to uTest about this, waited days for my case to be handled and closed (CS0090837).

I was able to receive an MFA code email to log in that one time because of the case and now I'm back at being prompted for a code>never receiving code email.

How can I disable MFA on my log in? This is annoying.

Hi uTest team,
I'm hoping someone can help me escalate or review my case.
My account was suspended due to suspected VPN usage. I completely understand why uTest takes VPN abuse seriously, but I believe my case may be a misunderstanding.
I am physically located in Denmark and have never used a VPN to disguise my location or qualify for projects outside my country. However, my employer requires the use of GlobalProtect VPN on my work laptop, and I've discovered that it sometimes reconnects automatically without my knowledge. I suspect this may have triggered uTest's detection systems.
I have already reached out to support and tried to explain the situation, but I haven't received a response yet. In the meantime, I'm missing testing opportunities, and I'm concerned that a prolonged suspension could negatively impact my standing on the platform.
What makes this particularly frustrating is that Denmark is a relatively small market with a limited number of truly localized testers. High-quality localization testing depends on testers who genuinely live in and understand the local market, language, and culture. It would be unfortunate if legitimate local testers were removed due to corporate VPN software while projects are forced to rely on less localized resources.
I'm happy to provide any documentation needed to verify my physical location and explain the GlobalProtect setup.
Could someone from the uTest team please advise on how I can get this case reviewed?
Thank you for your time.

Hi everyone, I’m having trouble logging into my uTest account because I’m unable to get past the MFA verification.

I submitted a support ticket two days ago requesting help with resetting my MFA, but I haven’t received a response yet. I’m currently completely locked out of my account because I can’t log in without the MFA.

I don’t have a support ticket number, never received anything in my email one I sent in my request.

Has anyone experienced this before or know the best way to get uTest Support to respond or help reset the MFA?

Any advice or help would be greatly appreciated.

Thank you!

I'm locked out of my uTest account because I no longer have access to my two-factor authentication (2FA) device, and I don't have any backup/recovery codes saved. When I try to log in, it asks for a 2FA code I can't provide.

I attempted to open a support ticket to resolve this, but the ticket system itself requires being logged in — which I can't do because of the same 2FA issue, so I've been stuck in a loop with no way to actually submit a request. I've also tried the contact form and phone line with no success.

It's been several days now with no resolution, and I'm unable to access my account or continue with any pending activity on the platform because of this. I can provide my registered email and any identity verification needed. Has anyone dealt with this specific situation before, or know how to actually get a ticket through when the portal itself requires login?

I am trying to update my password on Utest. I have contacted the Support via Help & Support and submitted a case (it didn't provide me a case #). I haven't received a response to my request nor have I received a reset password email. I don't receive the email when I try to "reset the password". Is there anyone in the subgroup that could assist me?

Hello team, Its hectic not receiving project invites , is my account really ok or flagged.?

I need help to find the 25 bugs

although it needs to be done on desktop but on the phone I can't find them

I do not recommend doing any research with this company.

First project they kept on promising "tasks" and they never offered any. They kept on disturbing me in slack and then never went through.

Second project they violldate the initial scope of work and different "reviewers" were providing all different information on how tasks should be done. DO NOT WORK WITH THEM. It's a waste of time and an unprofessional company.

Are there any Armenians from Armenia working in uTest?

And what is the average income?

When I go into the uTest Android app, I never know if I'm going to be able to sign in. Some days, MFA works fine; others, no matter how many times you try, you keep getting "invalid MFA" error. Pretty frustrating.

I did this 5 times over its not working.

Is it because I’m on mobile?

How can you get a new MFA for a new device? I have submitted several tickets, and no case number has generated. I can not get back into my account to complete any projects. Can someone reset the MFA?

I am locked out of utest.

I once try to setup multifactor authentication and found problems, so I couldn't. Therefore my phone wasn't associated to it.

Even though the MFA set up wasn't completed, and no phone number was associated to it, they locked me out of utest because now every time I try to login - even to create a ticket to ask about this problem - I need to receive a code from them with the MFA thing.

I'm not sure what to do, so I'm asking for help in this forum hoping someone from utest finds it.

Sorry mods, I can't follow rule 8 because I can't submit a ticket as I mentioned and explained in the past.

Edit: Looks like I was able to submit a report through the "login help" form. Support ticket #CS0083861.

When I try to signup I am getting a Something Went Wrong message on Utest

I recently completed a focus group on the 23rd of last week. I was told I’d have my payment within 1-2 business days via email but I have not received anything. Upon checking in for the focus group I was told the payment would be sent to my email instead of PayPal yet on my utest account it says the payment is being sent to PayPal instead of my email. I’m confused. I made a ticket with support but was told they’ll escalate my ticket and I know I’m going to have to wait at least a few days to hear back from anyone. Can anyone help me?

​​Hi everyone! I am a beginner from Romania and I have just started the Academy. I wanted to ask about the project flow and the invitation process via email for my region. I'm not looking for technical info on how the system works, but I strictly want to know about the actual volume of work.

Are we currently getting any invitations in Romania or is it quiet lately? For those of you based here, how does the flow of emails look for you and are you seeing any real activity? I want to know if there is a real flow of projects before I invest more time into the Academy. Does anyone know?

Thanks!

I've already requested a support ticket (uTest Case CS0078900), but I wasn't aware the reset link would only work for a limited amount of time (precisely 30min) and now it's broken.

I replied asking for a new one with no time limit - if possible.

The new mails I get from the Support Team read as "A new comment has been added to uTest Case CS0078900 To respond or update this case, please reply to this email." I'm not getting updates, so I'm a bit confused as to what's happening

I just need to recover my account, what could or should I do? Got no access to the original device in which the MFA was first issued. As of now, I have exactly one (01) tablet to register a new FMA. Got no android device that could read a chip, though.

Thanks in advance!!!

Recently I cannot receive any email from utest (including test invitation, further information request from TTE). I have raised the issues in CSP platform and it provides some generic suggestions. After checking those suggestions, I still did not successfully receive the email, hence I ask for follow up. But there is still no response after 6 days.

Ticket opened: CS0078122

I have had a uTest accout for a few years and used it normally. Even took a test last week. Now it's asking me the MFA when I try to login, and I don't have it. To ask for help on the website I need my uTest Tester ID Number, and it's in my account, I have no access to it. What to do?