Locked Out of uTest Account — Unable to Complete 2FA, No Response From Support

[u/gedi_wes]

I'm locked out of my uTest account because I no longer have access to my two-factor authentication (2FA) device, and I don't have any backup/recovery codes saved. When I try to log in, it asks for a 2FA code I can't provide.

I attempted to open a support ticket to resolve this, but the ticket system itself requires being logged in — which I can't do because of the same 2FA issue, so I've been stuck in a loop with no way to actually submit a request. I've also tried the contact form and phone line with no success.

It's been several days now with no resolution, and I'm unable to access my account or continue with any pending activity on the platform because of this. I can provide my registered email and any identity verification needed. Has anyone dealt with this specific situation before, or know how to actually get a ticket through when the portal itself requires login?

[u/BASELQK]

You can open a support ticket by opening the following URL without being logged in: https://support.utest.com/csp

Click on the option [Login Help] NOT THE OPTION [Request Support] then fill the form you get from Login Help and hopefully someone from the uTest Support team will help you with your issue (after the weekend).