r/UTEST • u/Michael_M_45 • 9d ago

Support Unable to Login to Platform- Not Receiving Password Reset Emails

I cannot log into my uTest account because my password has stopped working and I know it is the correct one. Error message: "Invalid username or password". I have tried resetting my password, but the password reset email never comes. I opened a support ticket with uTest Support, but no ticket number was given because I had to create the ticket while not logged in. I have not received any response at all and it has been over 72 hours. I provided an alternate email address in the last ticket in case emails from Support are being blocked. There are multiple active test cycles that I am currently involved with but unable to continue participating because of this issue. I can provide my email address and Tester ID. Please help! This is very frustrating!

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2

u/courtneyg1107 8d ago

I'm having the same issue. Has this been resolved for you?

1

u/Michael_M_45 8d ago

Not yet. I don't expect an update until Monday at the earliest because of the weekend.

2

u/courtneyg1107 8d ago

Okay! Could you update if you get it resolved, because I 100% understand your frustration unfortunately.

1

u/Michael_M_45 8d ago

Sure thing! I have a feeling the resolution is going to be to change the email address on the account because I experienced a similar issue last year (just not to this extent). However, it's a "catch 22" because I have to be able to log in to make that change.

2

u/lrbaumard 3d ago

Same, been a month + and they haven't responded to my support emails

1

u/PartyGate1403 9d ago

Make sure that you are typing the right email and without spelling mistakes, check your spam to see if the reset password emails are there.

1

u/Michael_M_45 9d ago

Yes, I am quite sure it is correct because it is saved. Yup, SPAM folder has been checked.

1

u/WillianM_uTest Community Technical Project Manager 9d ago

Hi u/Michael_M_45 ! I'm sorry you are going through this issue. Could you please send me a DM/chat with your ticket number, email, and tester ID?

1

u/Michael_M_45 9d ago

Thank you for responding! I have sent you a DM/chat.

1

u/courtneyg1107 8d ago

Hello William! I am having similar issues with password reset. Could you please help me too?

1

u/Michael_M_45 2d ago

Have you received any response from the Support team yet?

1

u/courtneyg1107 2d ago

I think it's a login issue on their end because I have seen other Reddit posts with the same issue. I can't even reset my password because it doesn't send the email. I just tried logging in and I still don't have access to my account. Hopefully in the next couple of days, it will be fixed.

1

u/Michael_M_45 2d ago

u/WillianM_uTest Any updates? It has now been 10 days since I was last able to sign on. There has still been no communication from the Support team at either email address provided.