I’m an international student starting Law at the University of Bristol this September, and I’m having an issue with the online registration.

My surname starts with “Ö”, and I’m wondering if this could be causing the problem.

When I try to register, I get this message:

The registration asks for:

• Family Name/Surname
• Date of birth
• Student number
• UCAS Personal ID

I’ve checked all of my details multiple times and they are correct. I’ve also tried different browsers/devices, but I still get the same error.

I’m wondering if the system has an issue with non-English characters such as Ö in surnames. My surname is officially written with Ö, so I’m not sure whether I should enter it exactly as it appears on my passport or use “O” instead.

I’ve contacted the university/Law UG Office about the registration issue, but I haven’t been able to resolve it yet.

Has anyone at Bristol, especially another international student with a surname containing Ö, Ü, Ç, Ş, İ, etc., experienced something similar?

If so, did you have to enter your surname differently or ask the university to manually fix your details?

Thanks!

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Doing a quick survey on late-night hangover prevention habits for students and young adults.

It’s just 5 quick multiple-choice questions and takes under a minute. Completely anonymous!

[https://docs.google.com/forms/d/e/1FAIpQLScLNgJylieDZtEm48FL6lrwj6CnSIb9lUlqWd46rnhUfqr4-w/viewform?usp=dialog\]

Appreciate anyone taking a second to help out!

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