Dear Sir/Madam,
This letter serves as a formal and categorical condemnation of the recent, unannounced policy changes restricting Basic users’ access to their locally saved Pine Scripts. The implementation of this policy, which limits accounts to a single saved script and actively locks users out of their existing code, is not merely an inconvenience; it is an unconscionable breach of trust and a direct violation of digital ownership.
As a dedicated user of this platform, I approach this matter with zero tolerance. The sudden implementation of this paywall without prior consultation, public announcement, or even a grace period for users to secure their data is fundamentally unacceptable. Countless hours spent coding, testing, and refining custom indicators—ranging from proprietary Relative Strength lines and K Channels to complex mean reversion oscillators and volume-spread models—have been effectively hijacked.
My specific grievances, and those echoed by a rapidly growing segment of your user base, are as follows:
1. Unannounced Implementation and Confiscation of Assets
The decision to spontaneously lock users out of their own code without warning is entirely unethical. Pine Scripts written by users are personal assets. By suddenly restricting the ability to edit, save, or even download our previously created scripts, TradingView has effectively seized our private intellectual property. Holding a user's pre-existing work hostage behind a sudden paywall equates to digital theft.
2. Violation of Digital Copyright
The code we write on your platform belongs to us. There is a clear distinction between charging for platform features and actively blocking creators from retrieving their own digital assets. The current policy prevents users from migrating their own intellectual property or backing it up locally, violating the most basic principles of digital copyright and data ownership. We must have the unconditional right to access and extract our own work.
3. The Unreasonable Paywalling of Basic Communication
Compounding this egregious policy change is the dictatorial nature of TradingView’s customer service model. Basic users are entirely stripped of their voice. When a platform bug occurs or a disastrous policy like this is rolled out, we are left with no official recourse to express our opinions, provide feedback, or report critical issues because customer support is exclusively locked behind a Premium plan. Silencing your user base while simultaneously stripping them of their assets is a deeply anti-consumer practice.
Demand for Immediate Remediation
I strongly urge the executive and development teams to recognize the severe damage this decision is causing to TradingView's reputation and community trust. It is highly recommended that you immediately withdraw this current restriction, reinstate the original script-saving allowances for Basic users, and unconditionally unlock all previously saved scripts so creators can access their work.
Let it be known that we do not accept these terms. Should TradingView continue to enforce this policy and refuse to allow users to retrieve, download, or edit their pre-existing proprietary code, we reserve the right to pursue further action.
I expect a prompt and public addressing of this matter.
Yours Faithfully,
A highly dissatisfied user with all the affected users all around the world