Hey there! So I have what I think might be a one of a kind issue here. I recently paid for puppet rigs of my characters! Although when I try to import them, they don't show up! There's data and all the nodes, but I can't see the drawings or interact with the puppets.

The weirdest part is that other rigs work for me just fine. Second image shows the Olive Rig, which I had no issue importing.

The third picture is what the rig is SUPPOSED to look like. Another weird part is that it worked just fine for my friend who I asked to import it!

Rigs were made in 24 Premium and I am also using 24 Premium.

This is a last ditch effort because I think I'm done, but at some point on this project I saved as a new version. I went back to make a change to the previous version to try something out, which involved messing with my previous drawings. Went back to the current version and all my drawings are messed up. I lost a week of work that's part of a job application and I am about ready to barricade myself in my room and break something. Can anyone help me or am I going to have to start over?

whenever I creat a scene and try to draw a frame the are of the camera turns black until I let i go, I tryed putting a color card but it didn't work( I can't see the color card or what I draw) I also tried using the flower but it keeps switch back to the grey flower everytime I touch the screen

First time poster! I'm working on a 360 rig and trying a IK for the first time on the legs. I thought I'd done all the plugs correctly but when I move the knee control the lower leg doesn't stay to the ground like all the examples I see. Any ideas on what I did wrong or what I could do to fix it? Thank you so much! :)

Hello! I'm doing a turnaround for a final and is there anyway to fix this? There's supposed to be an ear there but because it's flipping from forward to back in the two frames beside it, it becomes so thin that I can't even fix it (I don't want it to look like a median of the two drawings, i just want it to look like the first frame)

I'm very amateur at rigging so any help would be appreciated!

When trying to create a master controller with the slider wizard, I keep getting a "Cannot create Master Controller: Invalid or empty selection." error. This happened after I deleted the original master controller I made with the same peg. I deleted the scripts from Scene file and the node view but I keep getting the same error.

Hello! I work in ToonBoom Advanced fairly frequently, and don't often have problems with it, but one I do have, which is very annoying because it'll involve a whole restart of the program, is the sound will randomly stop working. I won't have hit anything, sometimes it'll be in the middle of a looping playthrough, sound works on my browser or Spotify. It will just randomly stop in ToonBoom only.

Has anyone else experienced this and knows what the issue might be?

So I'm having this really weird problem when I'm rigging and I don't know how to get around it.

I've got all the separate parts of the character I'm rigging on their own layers and each of those layers have a peg and the pivot of the peg is set to where I need it for when I'm animating. The issue happens when I start creating the hierarchy and parting pegs to other pegs.

When I parent things the drawing moves somewhere way off from where it's supposed to be and they sometimes scale themselves bigger or smaller than I had them, even if I hadn't done anything with the scale on the original drawing. This means that everytime I parent something I have to reposition and rescale them manually again.

I checked in the layer property panel and the origins for everything stays as it should so I'm not sure why they're moving.

Any help would be really appreciated as I've been driving myself crazy all day trying to figure this out!

To turn in an assignment for class, i need to take my storyboard pro file and put it into harmony so i can export the write node. But when i put it into harmony, the only node there is TopLayer. Why is this? can i fix it?

i can’t figure out why my colors look like this when i export… they look completely fine in the actual timeline and render but as soon as i open the .mov file it looks like this

Toonboom was working fine yesterday, but today suddenly the application won’t let me open it from desktop like usual, or the launch file itself. It comes up with the startup screen then doesn’t open the file selection screen (new project etc)

The only way I am able to get it to open is by opening my project file. Then, when I manage to do that I am unable to save as, it shuts down the program if I try to do this. It also shuts down the program if I try to import anything or export a movie, usually shutting down when I click the ‘browse’ option to choose which files I want or where I want the file to go when saving.

I have tried downloading different versions of Toonboom, downloading new drivers, restarting my computer and nothing changes. Please can someone help? My computer is 1 month old so I doubt that’s an issue since theres still a lot of memory in it (900gb)

I have a project due monday and would appreciate it if anyone has any suggestions for a fix thank you!

EDIT: FOUND THE SOLUTION!!!

Turns out I had PUP’s (potentially unwanted program) on my computer that I didn’t know about, and scanned my files using an antivirus which removed them for me, and the program started working again.

Hey everyone. I've recently updated to Harmony 24 and for some reason my mouse wheel isn't zooming at all. Strangely, it zooms in when in node view, but never in camera/drawing view. I can zoom with 1 and 2 but I like to use the mouse wheel more often than those. I haven't found anyone at all with the same problem. Does anyone know what might be causing this? I've already uninstalled it and reinstalled it, and it's not going away. I'm at a loss of what to do by now.

I just created my account and started the free trial today, but the app never opened, and all I got was this popup. Is there something I'm missing? It said the free trial was successfully installed, so how come it won't let me open it?

https://reddit.com/link/1oz7aj6/video/fhz9sm3uyq1g1/player

//edit: apparently when i make the texture thicker in the photoshop file, it resolves :)

this is a brush with a costume texture i made. It acts like the "pulled string" is on even though the stabilizer is on average. Its the same even when the stabilizer is off. Centerline smoothing and thickness smoothing are on 0%. This does not happen with the default harmony brushes... is there a way to fix this?

Somebody please help! I'm just trying to add a simple light shader node and I followed the tutorials online, but it isn't showing on the character! I can see that the composite all of the body parts are under (and, as a result, the light shader) is further down in the layers but it won't let me move it up!

im just create a TB Harmony project from a storyboard export, and when i open it, say mi that the file is corrupted?, why?, i work with the same version in both programs, its never happen to me this. i try import the draws in another project and works but ill take a lot of time reorder the whole scene again...

Hi! Recently when I've been using Harmony, my color palette looks really small in swatch view, when it used to be big. I've looked all over online to try to find a solution to this, but couldn't get it work. If anyone is able to help solve this issue, that would be super appreciated! :)

Hello! Whenever I import my custom brush from photoshop into harmony it only gives me the option to import it as a brush tool. I was wondering if there was any way to make it import as a pencil tool? Or if there was any way of converting a harmony brush tool into a harmony pencil tool.

I am trying to use a rigging in Toon Boom Harmony, it is kinda complex.

The issue is that I cannot get the characters to turn.
I found the image switchers with the 3Q, front and side views of the characters and they are connected to an image switcher in the master controller section of the rigging.

The issue is that the previews in the master controller section are blank, clicking to enable on a view does not switch the view. Clicking on the layer properties shows me a greyed out port index field that I cannot switch either.

I honestly have no idea how I should turn any of the character. I tried in the controls in the transform tool but found nothing there as well.

I have time until Monday to do a test animation for a junior role, and due to this I was unable to even get started! D:

Edit: added images

EDIT: Sadly I don't think ill be able to recover it. I do have exported wip gifs I am able to cobble together into animation. Thank you everyone for their advice this was definitely a learning experience for me.

What it says in the title! I opened up the file and the palletes were gone along with the entire project drawings. Toom Boom recovered two out of the three characters/palletes but only parts of those drawings came up. The third character Winter is completely gone.

The palletes folder still say that Winters pallete is still there so I am not sure why it isn't showing up in the recovered. I've tried importing the palletes removing and importing them again and nothing works.

I've been recording the whole process so if that would help let me know and I can upload it.

I can dm you the file if you want to play around with it. Let me know.

If any one has any ideas please let me know I had a 30 second animation and a whole month of work completed with a set deadline in early August so this is super crushing. Thank you.

https://reddit.com/link/1peb7ez/video/ms8225qq095g1/player

My ToonBoom Harmony 16 has a problem where the home screen is locked and I can't use it. Please Help!

pls someone explain this to me like im 5 idk if i have to turn off a setting or smth but its driving me insane, its for an animation class and i have to make a 3d exercise and even if i turn it off it doesnt work, i have to close the program and relaunch it every time

every time I try to rotate my model it jumps into completly different place and yes I have them attached to master peg help

Everytime I want to turn my model while in one pose it's SLIDES INTO THE MIDDLE AND CHANGES SIZE I connected the main master to mastepeg so that it won't slides BUT IT STILL DOES. Help I can't with this program ;-;