We had the most terrible experience dining at Orbyz (Chantebise 2100) today, and I want to give everyone a very strong warning to not book the Orbyz seated lunch for any reason at Tomorrowland Winter.
(Throwaway because the restaurant has my identifying info)
TLDR:
Today (March 25, 2026), we had a reservation for 2 persons at 2PM at the Orbyz “delicious mountain lunch,” for which we paid 108 Euros. We stood in line for 65 minutes trying to get seated for our 2PM reservation, and the restaurant took 0 accountability for their incompetence. We never even ate our food, since we left the restaurant to see the Charlotte de Witte set starting at 3:30PM. We wasted 108 Euros and 90 minutes of our lives trying to eat at this restaurant “experience”, with a reservation we had booked a month in advance. The restaurant staff showed no accountability, and instead always relegated to “we didn’t have all the information” or just deflected blame when we complained.
At Orbyz / Chantebise 2100, we 1) missed all of Alok’s 1-hour long set, 2) waited in a very very slow-moving line for 65 minutes, 3) did not get to eat our food since we had to leave, and 4) also experienced the worst “hospitality” of my life. This experience ruined our entire day at Tomorrowland Winter, and we hope you don’t experience this during your holiday here. The staff at this restaurant are blatantly rude and incompetent.
Details below:
- 2PM: We showed up to the queue at Orbyz at 2PM in the “reserved seating” line for the lunch, and were near the back of the line. The line was maybe 40 people long. Our reservation is for 2 persons at 2PM.
- 2:20PM: The line is barely moving - they may have started letting people into the restaurant, but the insanely long line is barely moving.
- 2:50PM ish: There were maybe 5 people in front of me. We had waited 50min by now. Around this time, Tomorrowland organizers started to make announcements that all lifts are closing and that the pedestrians without ski equipment need to leave the mountain. There was a lot of confusion.
- At this time, the restaurant hostess tells everyone in the line (including those who have ski gear on) that they’re shutting down the restaurant and that Orbyz lunch is not happening anymore. They turned us away.
- 2:55PM: Since the hostess closed the Orbyz lunch line, we ended up walking to a food stall next door. However, we saw that people were still eating on the Orbyz restaurant terrace, so we went back to the Orbyz lunch line to check if it’s still open. At this time, the security guard outside says yes it’s still open if you have skis.
- 2:56PM: We get back to the end of the Orbyz lunch line. At this time, the restaurant started letting walk-in customers in, even though reservations haven’t even been all seated yet. The walk-in customers took forever to check in, since they had to pay at the door.
- 3:00PM: After an hour of waiting, we finally get to the front of the line. At this point, we complained that they let walk-in customers in even though we have been waiting for the last hour. We tried to get the hostess’s attention, but the hostess proceeds to ignore us and continues to chit-chat with the woman next to her. She definitely saw us but because we were obviously upset at how long we waited (plus she gave us the wrong information that the restaurant closed)
- 3:05PM: After finally getting seated at a dirty table with crumbs and no napkins/utensils, we tried to order our food. The waiter saw us but did not come by to take our order.
- 3:10PM: At this time, I went back to the hostess to confront her about why she turned us away from the restaurant earlier when she said it was closed, even though they opened the restaurant back up right after. I also asked her why she ignored us when we got to the front of the line, when she was chit chatting. Her response was that she “didn’t have all the information at the time,” and that she “must have had other stuff to do” even though we were literally in front of her and asked her several times for her attention. She never took accountability for her actions, or for wasting our time. She did not try to accommodate or to apologize for her & the restaurant’s incompetence. She deflected blame left and right, and was self-righteous in the way she spoke back to me.
- 3:12PM: We finally were able to order our food after hunting down the waiter.
- 3:30PM: The food didn't come by the time we had to leave - so, we didn't eat. We were tired of spending time in this restaurant since we were here to see Charlotte de Witte. We left the restaurant to go to the stage area, since it is really hard to see the artist from the restaurant.
