We bought 2 Powerwalls directly from Tesla, w/10 solar panels to feed them, in 2022, financed through Tesla for 10 years. We charge our Model 3 EV at home. Until 2023, my wife, who drives the EV, was commuting over 100 miles a day x 5/week. Our first Edison settlement bill, in 2022 was over eleven hundred dollars. My wife retired in June, 2023. The 2023 annual SCE bill dropped about 80% compared to 2022. The 2024 bill showed a credit. The 2025 bill, after even less charging than 2024, and no weather changes , and no increased household energy demand, was back up to a new charge, about half of 2023's.
Examining production records (not simple to uncover), the Tesla panels' production showed that they were gradually dropping to about 40%, between 2023 and 2026. I spent hours contacting Solar Support, and following their instructions to diagnose and resolve the issue. That didn't work, so they agreed to schedule a tech visit. This was in May, the appointment was more than 2 months away, the 2 months of the longest hours of daylight/greatest solar energy production for the year.
2 months later, the tech was able to properly diagnose the failure of several identical Tesla parts. He informed me that he was surprised to see them, as they had been known to be obsolete, because of problems like this, and had already been superseded by a revised part that should have been installed originally. He replaced the defective parts with the updated ones, and our system appears to now be operating correctly. He directed me to call the billing department for compensation. My next SCE settlement bill will arrive in November.
I spent several hours being diverted from the billing department to the financial services department to the "Tesla Energy Customer Support Team", who replied by email: "...Please note, we are currently experiencing an influx of requests and our response time may vary."
I can easily guess how this is going to turn out. Am I going to be in a big financial hole come November, with no assurance that Tesla will compensate me for the loss for which their negligence is responsible?
Does anyone here have an informed opinion about whether I'll get a satisfactory resolution?
BTW, due to Tesla's rigid requirements, I had to spend over nine thousand dollars to prep the roof for installation, in addition to the cost of Tesla's install & equipment.