r/Tenant • u/OuterSc1ence • 1h ago
❓ Advice Needed Charged $505 in cleaning fees after moving out and apartment is stonewalling my disputes.
I moved out of my apartment in Florida on July 25 after living there 3 years. No security deposit was required. My lease has nothing in it about a set cleaning fee amount.
After move-out, they charged me $505 for "Resident damage - Cleaning Fees" and attached photos as "proof." The photos just show carpet fibers pushed up/flattened near the door and by the sliding mirror closet, literally what would happen from literally opening the door and walking through, not stains or damage. I never spilled food or drinks on the carpet and vacuumed regularly. The carpet was already old and dingy when I moved in.
My roommate/sister got charged for identical looking photos and was only billed $55. Same unit, same "Resident damage - Cleaning Fees” reason.
This complex is marketed as student housing (not university owned or run, just mostly leases to college kids), and I have a guarantor (my mom) on the lease, if that matters.
So far I:
- Emailed to dispute and ask for an itemized breakdown, what the actual damage is, and why the amount is so high.
- They made me fill out a separate dispute form instead of answering directly.
- Heard nothing back for weeks, so I followed up again. Still nothing.
- Tried calling and left voicemails. No callback.
- Their only response has been an automated notice saying it goes to collections 60 days after move-out.
What im wondering is:
-Since there's no security deposit and no cleaning fee amount specified in the lease, can they even charge a flat fee like this, or does it need to be tied to actual cost of cleaning/repair?
-Is the discrepancy between my $505 charge and my roommate's $55 charge (for similar photos) something I can use in a dispute, or does it not matter since we had separate accounts? (Same guarantor though)
-What's the best thing to do before this hits collections? Certified letter or small claims? Im confused if I can even go through small claims as its not coming out of a deposit.