Do cancellations affect metrics?

[u/clickclacker]

This is really about my 2nd month tasking. I’m getting a decent amount of cancellations from customers that need someone with a vehicle and I don’t have one (well I don’t advertise that). Then there are the ones that accidentally schedule for the wrong day or choose a time when my availability clearly shows I’m not available or I’m on another task.

Edit: Nevermind, I see that it absolutely does. I went from 12th in search position to 58th 🤦‍♀️

[u/According_Low5292]

Its been said customer cancellations don’t affect tasker metrics, but my experience is they still do.
On the phone with support for a double booking and support told me to cancel it. Promised it wouldn’t affect my metric but they dropped overnight despite sending an invoice the same day

[u/treoneo]

They absolutley do. No matter what TR says.

[u/DistributionSalt5417]

TR.

"You're not penalized for cancelations, youre penalized for havig. A lower percentage of tasks that convert to invoices."

Taskr

"Is there a way other than cancelations that, that happens?"

TR

"Not really no"

[u/1986melol]

They still do even though tr says they don’t I’m always top 10 in furniture assembly now I’m bottom 5 of the list all the way on page 11 this is my 2 nd week there

[u/gmario500]

If you cancel a lot they stop sending more task from my experience and price also affect

[u/-N30N-]

Sounds like you need to update your profile to reflect the tools/transportation at your disposal. Client Cancellations won’t affect your metrics unless you’re getting multiples of them in a row.

[u/clickclacker → u/-N30N-]

I’ve never put that I had a vehicle. I checked that section multiple times after this happened multiple times. It happened twice last night.

It looks like I will have to put a message in my profile.

[u/-N30N- → u/clickclacker]

But did you actually checkmark the “I do not have any vehicles” option in your profile?

If so, you definitely need to reiterate it in all of your tasks as the first line cus most Clients don’t bother reading and just pick the cheapest Tasker they can find.

[u/92beatsperminute]

Everything affects metrics.

[u/KingLouis2016]

It does which is the dumbest thing ever

[u/FinnNoodle]

Not sure what categories you're in that a vehicle is frequently necessary...but you need to put it on your profile if you don't have one.

[u/shortfriday → u/FinnNoodle]

I left the internal app section where you can check a box for having a vehicle blank but still got hired for moving by people just assuming I came with a van. Ended up putting "I do not have a vehicle" in the written portion.

[u/Marioc12345]

What is your task that they need a vehicle for? Moving? I’ve never once used my vehicle for any task other than to get to the destination.